Community Manager Job at US Company in Washington
US Company - Washington, DC, United States, 20022
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About The Community Builders, Inc. (TCB)
Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.
Position Description
Under the direction of the Regional Director of Property Management, the Community Manager is responsible for all phases of community operations and on-site team performance. They must manage the company’s objectives and property operating budget, with the primary goals of increasing cash flow, balancing the budget, maintaining the physical asset, and providing a quality living environment with superior customer service for residents. This role will establish and maintain a positive, productive working relationship with the property’s team members, ensuring adherence to TCB’s Mission Statement, policies, and procedures; and that the site complies with regulatory requirements.
Essential Functions:
- Develop and manage operating budgets, billing processes, operating reports, and all accounting functions including invoicing and expense tracking; monitor revenue transactions and rent collection; handle nonpayment of rent processes; follow up with collection agencies and report; oversee leasing procedures and compliance with Affirmative Fair Housing Marketing Plan and other regulations; approve and submit employee time sheets; implement cost control measures as needed.
- Oversee property upkeep, including curb appeal, annual inspections, safety and preventive maintenance, preparation for audits, monitoring work orders, and incident documentation for risk management.
- Provide outstanding customer service to residents, ensure timely communication, follow up on service requests or complaints, and address violations of rules or policies. Collaborate with Community Life staff and resident groups to promote activities and services, fostering community wellbeing.
- Recruit, train, coach, manage, and motivate team members; conduct evaluations and recommend HR actions.
- Attend trainings, seminars, and conferences.
- Be available for emergencies, on-call duties, resident functions, and weekends as needed.
Knowledge, Skills and Abilities:
- Excellent budget and financial management skills.
- Knowledge of regulatory programs, policies, and Federal Housing Laws and Guidelines.
- Proficiency in Microsoft Word, Excel, Outlook, and industry software such as Yardi.
- Excellent verbal and written communication skills.
- Knowledge of Federal Fair Housing Laws & Guidelines is a plus.
- Strong customer service skills.
- Ability to speak a second language is a plus.
- Understanding of housing and affordable housing regulations and policies.
- Leadership skills and understanding of employee development are desirable.
Physical Demands & Work Environment:
Ability to move around the building or site; able to lift up to 50 pounds; work outdoors; some travel to local sites may be required. Accommodations may be made for individuals with disabilities.
Education & Experience:
BA/BS and 5+ years in progressive property management, hospitality, or retail management, with at least 2 years in a supervisory role. Industry designations such as COS, LIHTC, ARM, CPMC are preferred.
- Benefits include medical, dental, vision insurance, paid holidays, PTO, HSA contributions, life and disability insurance, 403(b) plan, and more.
The Community Builders is an equal opportunity employer.
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