Technical Writer 2
HarveyNashUSA - Plano, Texas, us, 75086![HarveyNashUSA](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at HarveyNashUSA
Overview
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Overview
We're in search of an experienced
Technical Writer 2
with the required skills:
Jira, confluence, Zendesk, content writing, HTML, editorial, Adobe, JavaScript and Oracle
environment .
Here are some of the specific details:
Job Title:
Technical Writer 3
Location:
Plano, TX (Hybrid- 4 days onsite, 1 day WFH)
Duration:
12 Months Contract
Status:
Hybrid
Job Description:
The main function of a technical writer is to write technical materials, such as equipment materials, appendices, or operating and maintenance instructions. A typical technical writer is responsible for organizing, editing and maintaining technical records and files.
Job Responsibilities:Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style and terminology.Maintain records and files of work and revisions.Confer with client to establish technical specifications and to determine subject material to be developed for publication.
Skills:Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.Basic ability to work independently and manage one's time.Basic knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.Basic knowledge of media production, communication and dissemination techniques and methods.Basic knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.Basic knowledge of computer software, such as Adobe, JavaScript, Oracle, etc.
KEY RESPONSIBILITES/REQUIREMENTS:Responsibilities:Develop content around product and promotional launches to address key customer questions and provide solid talking points to agents that are easy to use and understand.Identify and collate similar content into single sources of truth, while also improving readability and accessibility of the information.Hold recurring review sessions with stakeholders to ensure policies and process are up-to-date.Collaborate with CS operations to audit and enhance approved content for all channels of communication through customer service.Partner with training team to keep training current with updated content.Ensure compliance with law (e.g., copyright and data protection).
Requirements:Excellent writing and editorial skillsExperience with HTML, including the ability to quickly comprehend its utilization in article structure.Attention to detail and ability to quickly shift focus to keep up with shifting priorities or emerging issues.Experience with content management systems and ticketing systems such as Jira, Confluence and Zendesk.Proven work experience as a Content Writer, including experience working with contract resources.Extensive experience with MS Office Suite.Good organizational and time-management skills.3+ years' experience working as a Content Writer.
Education/Experience:Bachelor's degree required.2-4 years' experience required.
Top Skills:Foresight - Ability to recognize how one proposed change will affect other systems and workflows.Effective Adaptability - Able to pivot between tasks with competing priorities and maintain quality output.Deliver Results - Ability to finish tasks and effectively communicate their changes and impacts to others.Understanding HTML and being able to take content that is given to them in one format and make it easy to comprehend while also fitting into a standardized template are key to this role being successful.
Let me know if you are interested in this job and/or if you can assist us by referring someone who is interested in this job, since we offer lucrative referral bonuses.
A reasonable, good faith estimate of the minimum and maximum for this position is $40 to $42/hr.
Benefits will also be available and details are available at the following link: Harvey Nash Benefits
I am looking forward to speaking with you today.
About us:
Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.
Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants, and employees.
We are part of Nash Squared Group, a global professional services organization with over forty offices worldwide.
For more information, please visit us at https://www.harveynashusa.com/
Farid Hafiz
Sr. Recruiter - Harvey Nash
Farid.Hafiz@harveynash.com
(615) 903-9644