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Payrate: $43.00 -$49.00/hr Summary: The ideal candidate will have 2-4 years of experience working with software engineers to develop comprehensive troubleshooting guides and other self-service documentation. This role is crucial in aiding new engineers and support personnel to efficiently understand and address technical issues. Key Responsibilities: Collaborate with software engineers and other technical team members to gathe information and develop clear and concise troubleshooting guides. Create and maintain various self-service documentation, including FAQs, how-to guides, and knowledge base articles. Ensure all documentation is accurate, up-to-date, and aligned with compan standards and best practices. Review and edit existing documentation to enhance clarity, consistency, and overall quality. Work closely with the support team to identify common issues and creat documentation to address these problems proactively. Use technical knowledge to translate complex technical concepts into easil understandable content for various audiences. Conduct research and interviews to gather information from subject matter experts. Participate in peer reviews and provide constructive feedback to colleagues. Stay current with industry trends and advancements to continuously improv documentation quality. Requirements: 2-4 years of experience as a Technical Writer, preferably in a software development environment. Excellent written and verbal communication skills. Strong ability to explain technical concepts clearly and concisely. Proficiency in using documentation tools and software, such as MS Word Confluence, and Markdown editors. Experience with version control systems (e.g., Git) is a plus. Ability to work independently and collaboratively in a fast-paced environment. Detail-oriented with strong organizational and time management skills. Familiarity with Agile methodologies and software development lifecycle (SDLC). Bachelor's degree in Technical Writing, Communication, Computer Science, or related field. Preferred Qualifications: Knowledge of programming languages and software engineering concepts. Experience creating multimedia content, such as video tutorials or infographics. Prior experience in developing documentation for customer support teams. Pay Transparency: The typical base pay for this role across the U.S. is: $43.00 -$49.00 per hour. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance. For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy (https://www.aditiconsulting.com/privacy-policy). Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying to this position, you agree to Aditi's use of AI technology including calls from an AI Voice Recruiter. #AditiConsulting