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At least 3 years of experience in building and managing high-performing teams with a focus on inclusion and diversity. Ability to attract and retain the best talent, and ensure that all voices are heard to inform our decisions while fostering a strong culture of accountability, where individuals take ownership of their responsibilities and contribute to the team's collective success. Ability to foster a team culture of open and direct communications, where team members feel empowered to offer constructive and positive feedback and acknowledge achievements and areas for improvement. Experience building and operating extremely reliable products and services used in enterprise settings supporting critical use cases, including running 24x7 on-call. Long-term strategic thinker with a strong product mindset, and ability to define and articulate product vision and strategy and how they fit into the broader objectives of the organization. Ability to prioritize strategically and align the team's work with larger business goals. Have the courage to pivot based on broader impacts. Ability to build and maintain strong partnerships with cross-functional partners and stakeholders with excellent communication and collaboration skills. Capable of influencing the strategic direction of partners and stakeholders. Proven track record helping a team deliver timely results on critical priorities against many demands for their time, and partnering with product and engineering management to influence the right areas for investment Bring rigor to decision-making and drive down ambiguity with the right mix of collecting data, seeking input, farming for dissent, and making pilot investments to build understanding or confirm direction. Experience driving teams to adopt specific KPIs/leading indicators of system health, observing and tuning the systems to prevent predictable outages. Strong communication skills - with the team, stakeholders, partners, and leadership, particularly across global borders