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Company Overview: Copilot CRM is the CRM for Home Service Entrepreneurs. Led by Mike Andes, a Home Service Entrepreneur himself, Copilot is dedicated to solving the unique challenges of the home services industry. As an early-stage, bootstrapped startup, we are on the cusp of achieving product-market fit and are looking for talented individuals to join our journey. Position Overview : We are seeking a Senior UX Design Lead with over 8 years of experience in B2B SaaS, preferably with a background in ESPs (Email Service Providers) and CRMs. This remote position offers a significant opportunity for professional growth within our innovative and forward-thinking company. The ideal candidate will have a proven track record of leading UX design projects, a deep understanding of user-centered design principles, and a passion for creating exceptional user experiences. Key Responsibilities : • Leadership & Strategy : Lead and mentor a team of UX designers, providing guidance, inspiration, and feedback to ensure high-quality design outputs. Develop and implement UX strategies that align with our business goals and user needs. • User Research & Analysis : Conduct and oversee user research activities, including user interviews, surveys, and usability testing. Analyze user feedback and data to identify pain points and opportunities for improvement. • Design Excellence : Create and oversee the development of wireframes, prototypes, user flows, and high-fidelity designs that effectively communicate design concepts and user interactions. • Collaboration : Work closely with product managers, developers, and other stakeholders to ensure that design solutions are feasible, scalable, and aligned with technical requirements. • Continuous Improvement : Stay up-to-date with the latest industry trends, tools, and best practices in UX design. Advocate for and implement design improvements that enhance user satisfaction and engagement. • Stakeholder Engagement : Present design concepts and findings to stakeholders at various levels of the organization, effectively communicating the value and rationale behind design decisions. Qualifications : • Experience : Minimum of 8 years of experience in UX design, with a strong portfolio showcasing your work in B2B SaaS environments. Experience working with ESPs and CRMs is highly preferred. • Technical Skills : Proficiency in design and prototyping tools such as Sketch, Figma, Adobe XD, InVision, etc. Strong understanding of front-end technologies (HTML, CSS, JavaScript) and how they impact design. • Leadership : Demonstrated experience leading and mentoring design teams, with excellent communication and interpersonal skills. • Research Skills : Strong background in user research methodologies and data analysis, with the ability to translate insights into actionable design solutions. • Problem-Solving : Creative and analytical thinker with the ability to tackle complex design challenges and deliver elegant, user-centric solutions. • Adaptability : Comfortable working in a fast-paced, remote environment with the ability to manage multiple projects and deadlines. Why Join Us? : • Growth Opportunities : Be part of a growing company with significant opportunities for career advancement and professional development. • Innovative Environment : Work with a talented and passionate team dedicated to pushing the boundaries of what's possible in CRM technology. • Remote Flexibility : Enjoy the flexibility of working remotely while collaborating with a diverse and distributed team. • Impactful Work : Play a key role in shaping the user experience of a product that helps businesses succeed. How to Apply : If you are a seasoned UX design professional with a passion for B2B SaaS and a track record of creating exceptional user experiences, we would love to hear from you. Please submit your resume, portfolio, and a cover letter outlining your relevant experience and why you are a great fit for this role. Copilot CRM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.