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Job Description: *This is an in-office position* Salt Lake County A career with a purpose in the community you love! Salt Lake County invites you to explore our exciting career opportunities. We seek highly enthusiastic individuals to enrich our County with your experience and talent. If you enjoy working in a team environment that is committed to changing the lives of its community, please keep reading. What it is like to work here: At Salt Lake County our culture is woven into all aspects of our work and our employees lives, from the way we treat each other to the way we support the community. To promote and foster a fun and healthy work environment, we appreciate employees through great benefits, a healthy work life balance and room to grow and develop. Surround yourself with: Peers who are motivated to make a difference in the lives of those we serve. We serve Salt Lake County and envision a safe and beautiful place for all to live work and have fun. Salt Lake County is about connecting people and championing our community. Community is more than a place... its our heart and service that bring us together. We encourage a work life balance: Working for Salt Lake County is more than just a paycheck. A career with /Salt Lake County includes several benefits and perks. We support our employees with 12 Holidays, up to 24 vacation days, 12 sick days and one personal day every year. Additional Benefits include: Retirement options for hybrid pension/401(k) or 401(k) only with a 10% contribution Medical coverage including a 100% county paid premium option-Dental and Vision coverage including coverage for adult designees. Health Savings account with a county contribution up to $1200/year, Flexible Spending Account Long-Term Disability and Short-Term Disability Professional Development Plus: Onsite medical clinic, childcare, and gym; hospital insurance, pet insurance auto and home insurance and discounts at County facilities. JOB SUMMARY Provides essential connectivity and operational support for Library Services network. MINIMUM QUALIFICATIONS Four (4) years of closely related experience to these duties. Due to the nature of this position, the successful applicant must pass a required pre-employment background check and subsequent mandatory background checks in accordance with current County Human Resources policy requirements. ESSENTIAL FUNCTIONS Diagnoses, repairs, and installs computer-related hardware and/or software systems. Provides complete computer networking support and set up. Provides support for client software and applications. Assists IS management and customers in making appropriate decisions regarding hardware needs, performance improvements and training. Helps with approved application software for configuration, customization and troubleshooting. Assists with the Help Desk Technical Support Line. Maintains complete, accurate and timely documentation of assistance requests, work performed and communication with users. Works as part of a team in the creation of policy and procedures for the technical support group. Communicates with customer to keep customer informed of timeframes and status of calls. Additional Information: This is an in-office position. This position will lean into a candidates ability to understand firewalls and network routing & configuration