Texas Children's Hospital
Telecommunications Manager
Texas Children's Hospital - Houston, Texas, United States, 77246
Work at Texas Children's Hospital
Overview
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Overview
Job Description
We are seeking a highly skilled and experienced
Telecommunications Manager
to join our healthcare system. As the Telecommunications Manager, you will be responsible for overseeing the telecommunications operations, managing a team of employees, and coordinating with external managed service providers to ensure seamless telephone services across our organization. This role is crucial in ensuring effective communication within our healthcare system, supporting patient care, and maintaining a reliable infrastructure. Think you've got what it takes? Job Duties & Responsibilities • Lead and manage a team of telecommunications professionals to provide exceptional telephone services and support. • Oversee the implementation, maintenance, and optimization of telecommunications systems, including telephone lines, call routing, voicemail, and related hardware and software. • Collaborate with cross-functional teams to ensure alignment between telecommunications systems and other hospital systems, such as electronic medical records (EMR) and clinical communication platforms. • Develop and maintain policies, procedures, and best practices for telecommunications operations, ensuring adherence to regulatory requirements and industry standards. • Monitor and analyze telecommunications performance, identifying areas for improvement and implementing necessary changes to enhance efficiency and quality of service. • Manage relationships with external managed service providers, ensuring they meet agreed-upon service level agreements (SLAs) and deliver high-quality services. • Stay up-to-date with emerging technologies and trends in telecommunications, evaluating their potential impact on the healthcare industry and making recommendations for adoption. • Provide technical guidance, training, and support to staff members, promoting a culture of continuous learning and professional development. • Performs Other Duties as Assigned Skills & Requirements • Required H.S. Diploma or GED • Preferred X ITIL 3 - ITIL Version 3 Foundation Exam • Required 9 years' experience in information systems selection, implementation or support • Preferred Management experience • A bachelor's degree will substitute for 4 years of experience. • Bachelor's degree in telecommunications, information technology, or a related field a plus. • Proven experience in managing telecommunications operations, preferably in a healthcare or hospital setting. • Strong knowledge of telecommunications systems, including PBX, VoIP, call routing, voicemail, and related hardware and software. • Experience in managing and troubleshooting telecommunications infrastructure, including voice gateways, routers, switches, and firewalls. • Familiarity with regulatory requirements related to telecommunications in the healthcare industry, such as HIPAA. • Excellent leadership and team management skills, with the ability to motivate and mentor a diverse team of professionals. • Strong analytical and problem-solving abilities, with a track record of identifying and resolving telecommunications issues. • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with internal stakeholders and external vendors. • Project management experience is a plus, including the ability to handle multiple projects simultaneously and meet deadlines.
About Us
Since 1954, Texas Children's has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children's hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city's Best Places to Work for ten consecutive years.
Texas Children's comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children's Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children's Hospital West Campus, a community hospital in suburban West Houston; and Texas Children's Hospital The Woodlands, the first hospital devoted to children's care for communities north of Houston. We have also created the nation's first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children's Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.
To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.
Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
We are seeking a highly skilled and experienced
Telecommunications Manager
to join our healthcare system. As the Telecommunications Manager, you will be responsible for overseeing the telecommunications operations, managing a team of employees, and coordinating with external managed service providers to ensure seamless telephone services across our organization. This role is crucial in ensuring effective communication within our healthcare system, supporting patient care, and maintaining a reliable infrastructure. Think you've got what it takes? Job Duties & Responsibilities • Lead and manage a team of telecommunications professionals to provide exceptional telephone services and support. • Oversee the implementation, maintenance, and optimization of telecommunications systems, including telephone lines, call routing, voicemail, and related hardware and software. • Collaborate with cross-functional teams to ensure alignment between telecommunications systems and other hospital systems, such as electronic medical records (EMR) and clinical communication platforms. • Develop and maintain policies, procedures, and best practices for telecommunications operations, ensuring adherence to regulatory requirements and industry standards. • Monitor and analyze telecommunications performance, identifying areas for improvement and implementing necessary changes to enhance efficiency and quality of service. • Manage relationships with external managed service providers, ensuring they meet agreed-upon service level agreements (SLAs) and deliver high-quality services. • Stay up-to-date with emerging technologies and trends in telecommunications, evaluating their potential impact on the healthcare industry and making recommendations for adoption. • Provide technical guidance, training, and support to staff members, promoting a culture of continuous learning and professional development. • Performs Other Duties as Assigned Skills & Requirements • Required H.S. Diploma or GED • Preferred X ITIL 3 - ITIL Version 3 Foundation Exam • Required 9 years' experience in information systems selection, implementation or support • Preferred Management experience • A bachelor's degree will substitute for 4 years of experience. • Bachelor's degree in telecommunications, information technology, or a related field a plus. • Proven experience in managing telecommunications operations, preferably in a healthcare or hospital setting. • Strong knowledge of telecommunications systems, including PBX, VoIP, call routing, voicemail, and related hardware and software. • Experience in managing and troubleshooting telecommunications infrastructure, including voice gateways, routers, switches, and firewalls. • Familiarity with regulatory requirements related to telecommunications in the healthcare industry, such as HIPAA. • Excellent leadership and team management skills, with the ability to motivate and mentor a diverse team of professionals. • Strong analytical and problem-solving abilities, with a track record of identifying and resolving telecommunications issues. • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with internal stakeholders and external vendors. • Project management experience is a plus, including the ability to handle multiple projects simultaneously and meet deadlines.
About Us
Since 1954, Texas Children's has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children's hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city's Best Places to Work for ten consecutive years.
Texas Children's comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children's Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children's Hospital West Campus, a community hospital in suburban West Houston; and Texas Children's Hospital The Woodlands, the first hospital devoted to children's care for communities north of Houston. We have also created the nation's first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children's Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.
To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.
Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.