Beacon Health System
Project Leader - Digital Design & Customer Experience
Beacon Health System - Granger, Indiana, United States
Work at Beacon Health System
Overview
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Overview
Project Leader - Digital Design & Customer Experience
Reports to:
Manager/Director of Digital Design & Customer Experience
Position Summary The
Project Leader – Digital Design & Customer Experience
is responsible for the successful execution of diverse digital projects and program development within a consumer technology portfolio. This includes consumer-facing websites, online scheduling, digital intake and registration, and patient portal solutions. The role utilizes project management and process improvement methodologies to ensure timely, high-quality project delivery within Beacon Health System (BHS).
Project & Program Management Lead and coordinate assigned digital projects and programs to align with BHS’s strategic goals for growth and efficiency. Define project scope, goals, and deliverables in collaboration with leadership and stakeholders. Identify, prioritize, and execute digital initiatives that enhance consumer experience and operational performance. Ensure compliance with federal regulations, departmental guidelines, and funding requirements. Conduct research and data analysis to support project planning and execution. Develop, evaluate, and implement policies and procedures to ensure project success. Manage project budgets, track financials, and optimize resource allocation.
Execution & Implementation Create detailed project plans, including timelines, resource requirements, and risk assessments. Monitor project progress and communicate updates to stakeholders on goals, schedules, risks, and financials. Prepare comprehensive project documentation and ensure compliance with company standards. Act as a liaison between departments, sites, and external partners to streamline workflows and remove barriers. Identify risks, escalate issues when necessary, and develop contingency plans.
Operational Improvement & Business Strategy Support site operations improvement initiatives, coaching teams on process redesign. Assist in the development and implementation of administrative policies, quality plans, and operational strategies. Contribute to the integration of new site locations and provide management assistance during transitions. Drive data-informed improvement efforts, measuring program effectiveness through quality data and key performance indicators. Support new facility builds and renovation projects in alignment with digital strategies.
Stakeholder Collaboration & Leadership Promote leadership through cross-functional collaboration, effective communication, and conflict resolution. Serve as a single point of contact or escalation for implementation teams. Work closely with site managers to assess feasibility and implementation timelines. Ensure alignment of digital initiatives with corporate objectives, enhancing consumer engagement and operational efficiency.
Qualifications Education & Experience Bachelor's degree in Business, Public Health, Healthcare, or a related field (Master’s preferred). Minimum of 4 years managing multiple software or application-related projects in a medium-to-large organization. Experience in healthcare settings preferred. PMP or Process Improvement certification is highly desirable.
Skills & Competencies Strong leadership and administrative skills with the ability to drive project and program effectiveness. Expertise in project management, business development, and strategic planning. Ability to work in a dynamic, fast-paced, and evolving environment. Excellent analytical and problem-solving skills to plan, control, and evaluate initiatives. Strong negotiation, decision-making, and conflict-resolution abilities. Detail-oriented with a process-driven mindset. Exceptional communication and public speaking skills. Strong interpersonal skills with the ability to collaborate effectively across all organizational levels.
Working Conditions Primarily remote, with 1-2 required onsite days per week. Onsite work at clinics/hospitals may be necessary during implementations or troubleshooting. Requires the physical ability and stamina to perform the essential functions of the position.
Reports to:
Manager/Director of Digital Design & Customer Experience
Position Summary The
Project Leader – Digital Design & Customer Experience
is responsible for the successful execution of diverse digital projects and program development within a consumer technology portfolio. This includes consumer-facing websites, online scheduling, digital intake and registration, and patient portal solutions. The role utilizes project management and process improvement methodologies to ensure timely, high-quality project delivery within Beacon Health System (BHS).
Project & Program Management Lead and coordinate assigned digital projects and programs to align with BHS’s strategic goals for growth and efficiency. Define project scope, goals, and deliverables in collaboration with leadership and stakeholders. Identify, prioritize, and execute digital initiatives that enhance consumer experience and operational performance. Ensure compliance with federal regulations, departmental guidelines, and funding requirements. Conduct research and data analysis to support project planning and execution. Develop, evaluate, and implement policies and procedures to ensure project success. Manage project budgets, track financials, and optimize resource allocation.
Execution & Implementation Create detailed project plans, including timelines, resource requirements, and risk assessments. Monitor project progress and communicate updates to stakeholders on goals, schedules, risks, and financials. Prepare comprehensive project documentation and ensure compliance with company standards. Act as a liaison between departments, sites, and external partners to streamline workflows and remove barriers. Identify risks, escalate issues when necessary, and develop contingency plans.
Operational Improvement & Business Strategy Support site operations improvement initiatives, coaching teams on process redesign. Assist in the development and implementation of administrative policies, quality plans, and operational strategies. Contribute to the integration of new site locations and provide management assistance during transitions. Drive data-informed improvement efforts, measuring program effectiveness through quality data and key performance indicators. Support new facility builds and renovation projects in alignment with digital strategies.
Stakeholder Collaboration & Leadership Promote leadership through cross-functional collaboration, effective communication, and conflict resolution. Serve as a single point of contact or escalation for implementation teams. Work closely with site managers to assess feasibility and implementation timelines. Ensure alignment of digital initiatives with corporate objectives, enhancing consumer engagement and operational efficiency.
Qualifications Education & Experience Bachelor's degree in Business, Public Health, Healthcare, or a related field (Master’s preferred). Minimum of 4 years managing multiple software or application-related projects in a medium-to-large organization. Experience in healthcare settings preferred. PMP or Process Improvement certification is highly desirable.
Skills & Competencies Strong leadership and administrative skills with the ability to drive project and program effectiveness. Expertise in project management, business development, and strategic planning. Ability to work in a dynamic, fast-paced, and evolving environment. Excellent analytical and problem-solving skills to plan, control, and evaluate initiatives. Strong negotiation, decision-making, and conflict-resolution abilities. Detail-oriented with a process-driven mindset. Exceptional communication and public speaking skills. Strong interpersonal skills with the ability to collaborate effectively across all organizational levels.
Working Conditions Primarily remote, with 1-2 required onsite days per week. Onsite work at clinics/hospitals may be necessary during implementations or troubleshooting. Requires the physical ability and stamina to perform the essential functions of the position.