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The Design Production Manager plays a critical role in helping us maintain our reputation as a leader in the floral/service industry. The Design Manager is responsible for developing and maintaining a creative and well rounded design team. This individual will manage day-to-day activities, provide training, guidance, and oversight for all departmental activities and staff. The Design Manager acts as a role model to drive employee performance and higher company standards.

Responsibilities:

• Maintain/execute company visions at all times
• Ensure all line designers have the knowledge and materials to accomplish floral assignments
• Work closely with the Creative Director to train and educate line designers on menu items
• Communicates with the Creative Director and Flower Buyer with issues on menu items
• Monitor everyday production with the goal of improving efficiency and minimizing overtime
• Implements and manages a Quality Control Program
• Implement, review and improve all design policies, procedures and service standards
• Create work schedules for the Line Designers and Design Assistants
• Create & coordinate bonus, rewards and incentives
• Handle escalated customer complaints or issues (communicate and educate Line Designers if need be)
• Work with other departments leads concerning product or service issues
• Maintain up to date knowledge of POS (ensure all Line Designers have the necessary POS knowledge)
• Provides coaching and feedback, including formal corrective action
• Conduct quarterly performance reviews
• Maintain up to date standing account spreadsheet and distributes standings with the creative directors input
• Develop processes and procedures to reduce COGS including spot audits, reducing waste, recording waste, etc.
• Complete supply inventory counts on time and accurately

• Strong floral design background
• Exceptional creative talent
• Influencing, leading and delegating abilities
• Critical thinking, decision making and problem solving skills
• Excellent verbal communication and listening skills
• Self-starter who is energetic and flexible
• Detail oriented with strong organizational skills
• Maintains a calm, tactful demeanor when dealing with difficult situations
• Conflict Resolution
• Willingness to learn and adapt to changing needs of growing company
• Prioritizes responsibilities to achieve results
• Identifies additional tasks to be completed and willingly assists others
• Excellent computer skills including MS Word and Excel