Video Conference Admin Network Voice Job at Tata Consultancy Serv...
Tata Consultancy Services - New Albany, OH, US, 43054
Work at Tata Consultancy Services
Overview
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Overview
Must Have Technical/Functional Skills Video conferment support knowledge and experience Strong knowledge on Network voice technology Cisco Polycom administration / Engineering Customer handling skill Problem solving
Roles & Responsibilities
• Perform daily health check on all VC endpoints and core infra, to ensure the call quality is maintained and fix any issues notified
• Perform device reboot via admin tool whenever required
• Troubleshoot the identified issue and maintain the service availability
• Provide hardware support with respect to version upgrade, patch installation & hotfix deployments
• Co-ordinate with vendor whenever required
• Work with Co-ordination with cross support teams
• Perform MS Teams administration with respect to conference service
• Perform technical troubleshooting related to video conferencing tickets.
• Willing to travel to different sites close by (within range of 20 miles) Generic Managerial Skills, If any Verbal and written communication Handling VIP users Excellent interpersonal skill
Salary Range: $65,000 - $70,000 a Year
TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
In order to comply with U.S. laws and regulations pertaining to this position, the person(s) hired must be a U.S. Citizen or U.S. Permanent Resident (i.e. Green Card Holder),
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