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**Job ID Number** R3895 **Employment Type** Full time **Worksite Flexibility** Onsite **Job Summary** As a Desktop Support/Audio Visual Specialist, you will act as a liaison between executives and the IT Org. **Job Description** We are looking for a **Desktop Support/Audio Visual Specialist.** This position will be **full-time** and **onsite** in San Jose, CA. **What You'll Do** + Demonstrate exceptional communication skills, both written and verbal. + Display confidence and professionalism when interacting with executives and team members. Handle sensitive and confidential information with discretion + Facilitate seamless execution of executive meetings by setting up audio-visual equipment, troubleshooting technical issues, and ensuring a smooth and productive meeting experience + Take a proactive stance in identifying opportunities to improve processes and enhance efficiency. Anticipate needs and provide solutions before issues arise + Demonstrate a strong desire and eagerness to learn. Stay abreast of industry trends and best practices. Adapt quickly to new technologies and tools as needed + Maintain accurate documentation of test cases and report any defects or issues to the development team promptly + Possesses technical acumen to independently navigate and troubleshoot basic technical issues. Collaborate with the IT department when necessary to address more complex technical challenges **What You'll Need** Required: + Excellent written and verbal communication skills + Technical proficiency with a willingness to expand knowledge as needed + Ability to handle high-pressure situations with grace and professionalism + 3 years of Desktop Support + 2 years of Audio Visual experience + Candidate must be comfortable and familiar with setup and troubleshooting of corporate conference room AV systems + Excellent written and verbal communication skills to effectively collaborate with team members **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor **Reasonable Accommodation Statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 8111. **Equal Employment Opportunity Policy Statement** It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.