ECS Limited
ECS Limited is hiring: Junior User Experience Engineer in Arlingt...
ECS Limited - Arlington, VA, United States, 22201
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Overview
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Overview
ECS is seeking a Junior User Experience Engineer to work in Arlington, VA .
Responsibilities to include:
• Serves as Windows Operations liaison with the OCIO Service Desk. Responsible for research, installation, testing, and troubleshooting of OCIO Windows server and workstation operating systems and OCIO software applications.
• Serve as primary point of contact for OCIO Tier 3 support issues and manages team ticket escalation (software deployment issues, base server troubleshooting)
• Work directly with end users to resolve issues either remotely or through a deskside visit
• Responsible for monitoring Tier 3 support tickets
• Administer user accounts and security groups (and their respective memberships)
• Work with the Windows Operations team to deploy Windows servers
• 1+ years' experience as a junior systems administrator
• Experience and knowledge of Microsoft Active Directory
• Knowledge of basic network principles and functions (e.g., DNS, DHCP, TCP/IP, etc.)
• Knowledge of Microsoft folder, file, and sharing security
• Experience installing and configuring Windows Server operating systems
• Experience administering and maintaining user accounts within a Microsoft Active Directory
• Experience troubleshooting Windows Server issues and network connectivity issues
• Experience troubleshooting Windows applications and application deployments
• Strong written, oral, and telephone communication skills
• Excellent technical writing skills; responsible for fully documenting problem resolutions for Tier 1 / 2 technicians