fourthFLOOR
fourthFLOOR is hiring: ORDER MANAGEMENT ASSOCIATE - LUXURY FASHIO...
fourthFLOOR - New York, NY, United States, 10261
Work at fourthFLOOR
Overview
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Overview
Order Management Associate - Luxury Fashion
Our client, a luxury fashion brand, is seeking an Order Management/Customer Service Associate to join their team in NYC on a temp basis!
Base pay range
$22.50/hr - $24.50/hr
Responsibilities:
- Act as the primary contact for several accounts including Wholesale (Department Stores and Specialty Boutiques), Corporate Retail and Ecommerce.
- Liaise between sales team, buyers and counterparts at Italian HQ.
- Maintain records in the internal system.
- Update and analyze business reports.
- Coordinate prepayments invoices.
- Entering (manually and upload) and transmitting orders for all brand sales lines.
- Send report for orders status.
- Complete order confirmations.
- Fill out copy requests (manual process).
- Manage EDI Catalog (UPC – NRF Color code).
- Match EDI orders with initial orders and communicate with buyers.
- Maintain records of EDI compliance with customer approvals/waivers.
- Report purchase orders in progress.
- Analyze daily inbounds and proactively release shipments.
- Monitor stock levels.
- Run, analyze and distribute shipping reports.
- Process customer invoicing.
- Work with accounts receivable to coordinate shipping with payments.
- Support research/reversal of chargebacks.
- Process the spare parts, including repairs/inquiries and follow through up to resolution.
- Returns and credit note.
Requirements:
- Associate's Degree or higher.
- Minimum 3 years' experience in a similar role.
- Advanced Excel and Analytical skills are required (using pivot and VLOOKUP is mandatory).
- EDI knowledge and experience required.
- Exceptional organizational skills, high attention to detail and reliable work ethic.
- Efficient communication and reporting skills.
- Must be able to multitask in a high-paced work environment.
- Comfortable working extended hours and weekends during busy seasons.
Seniority level
Associate
Employment type
Temporary
Job function
Administrative and Customer Service
Industries
Retail Apparel and Fashion and Retail Luxury Goods and Jewelry
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