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The ideal candidate in this role will use coaching practices and mentoring staff and team members. They will be strong communicators, flexible in their methods, have a high level of empathy, are welcoming, and have a willingness to learn. They will be comfortable with technology with computer skills to include utilizing web-based programs and Microsoft Office (Word and Excel).

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below. As a Benefit Specialist 3 Lead with the Sharedwork unit, professional lead participation in the Shared Work program will support economic security through business preservation and job retention by providing technical, training, and operational support to the Shared Work Program staff. This professional position will assist, support, and promote the Shared Work Program through employer orientations and business presentations. You will support Employment Security's mission and vision of providing workers equitable access to programs that contribute to economic security by supporting staff through coaching, mentoring, and providing technical assistance to ensure timely, accurate benefits for both the employer and claimant. This is a

full-time/non-permanent

position that is primarily telework but may need to go into the office for occasional meetings or events and is

anticipated to last up to one year .

NOTE:

This opportunity is available only to current Internal Employment Security Department employees.

You will assist with training, orienting, directing, and coordinating the work of Shared Work Unemployment Insurance Benefit Specialists. Directing staff when workload assignments need to be adjusted. Providing guidance to Benefit Specialists on difficult, complex, or unusual cases and providing technical support and policy/procedure clarification and consultation on various types of initial claims, continued claims, adjudication, and employer/participant determinations.

Some of what you will do:

Respond to inquiries from claimants, employers and/or 3rd parties. Analyze written and oral information to guide UI Benefits employees in completion of intake related work, Shared Work employer plan and claimant eligibility determinations and adjudication. Research, investigate, and interpret unemployment insurance laws to determine and resolve Shared Work claimant benefit claims and adjudication issues. Perform lead accountability by assigning and reviewing work for accuracy and compliance within laws and rules. Provide Shared Work program training and coaching to one or more Shared Work team members. Review work of Benefit Specialists to ensure accuracy and conformance to laws, regulations, policies, procedures, and standard work. Ensure the work of Benefit Specialists meets the timeframes and deadlines set by program requirements. Audit Shared Work unemployment insurance work to detect discrepancies and clarify data through inquiries, correspondence, and interviews.

For a full description of duties, please click here to request from recruiter: PDF Request What you bring: Three (3) years of experience as a previous Employment Security Program Coordinator 1 or UI Specialist 3 OR

One (1) year experience as a previous UI Specialist 4 or an Employment Security Benefits Specialist Intake Lead Worker for a UI Program. OR

One (1) year experience as a previous Employment Security Program Coordinator 2 Lead Worker for a UI Program.

Additional Requirement of Employment:

Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review. Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Attach your Resume and Cover Letter with your

Online Application

through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete. Our

agency's mission and values

drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All

We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact

Jeanette Nelson 564-200-2475 the Talent Acquisition Team, or

Washington Relay Service 711 .

If you are having technical difficulties creating, accessing, or completing your application, please contact

careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711. ** This organization participates in E-Verify

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