Everglades Equipment Group is hiring: Service Writer/Clerk in For...
Everglades Equipment Group - Fort Myers, FL, United States, 33916
Work at Everglades Equipment Group
Overview
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Overview
Job Description
Assist the service manager in maintaining accurate, timely reports, work orders and records relative to the service department’s daily operation within the dealership.
Job Responsibilities:
- Fields internal and external customer inquiries to the Service Department
- Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
- Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
- Maintains Service Department filing and records
- Updates customer profiles using equipment, hours, or other information from the customer work orders
- Assist in answering service phone calls
- Maintains accessories and supplies and prepares replacement orders
- May prepare Service Technician efficiency reports and other reports as needed
- May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
- Other related duties as instructed by management
Job Requirements
- Basic knowledge of accounting practices
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- Knowledge of office procedures
- General understanding of mechanical/technical terms is preferred
- Mechanically inclined
- High School Diploma or equivalent experience
Reports To: Service Manager / Site Manager
Supervises: None
Pay Range: $35,000 - $50,000