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This position is responsible for the efficient operation of Mohegan Pennsylvania's Player Development department. Oversees all hiring, training, scheduling, evaluating and counseling of the staff. Co-manages an annual operational budget for respective cost centers to a specific variance threshold. Establishes goals for area of responsibility that are in alignment with department, division and corporate strategic objectives and develops action plans to attain them. Facilitates the creation and measurement of performance metrics. Evaluates areas of responsibility for continuous improvement opportunities and develops plans to implement process improvements. Ensures that functional areas under direct control are staffed and trained appropriately to meet department and business needs. Ensures that proper manual or automated controls are in place to safeguard information and financial assets. Works with other operating departments to ensure that plans and procedures are effectively organized and communicated throughout the organization. Ability to maintain composure in stressful or high pressure situations. Comprehensive knowledge of current player expectations and gaming patterns. Maintains strict confidentiality and works within boundaries of position. Projects a positive image of Mohegan Pennsylvania and the Mohegan brand on and off property. Has the ability to extend complementary services in accordance with the approved comp matrix.
JOB REQUIREMENTS:
Bachelor's degree in Marketing, Hospitality or related field. Two years of Casino Marketing supervisory experience and 3 years of experience as a Player Development Executive. Excellent verbal and written communication skills. Excellent organizational and multi-tasking skills. Intermediate computer skills in Outlook, Word and Excel. In lieu of a degree and previously mentioned experience, ten years of Casino Marketing experience in a high volume, complex casino environment may be accepted.