Fast Horse is hiring: Social Associate Creative Director / Social...
Fast Horse - Minneapolis, MN, United States, 55400
Work at Fast Horse
Overview
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Overview
Schedule : 3rd shift, 3pm - 11pm, occasional on-call shifts
Compensation : $22.73 - $23.10 DOQ
Job Classification : Hourly, Non-Exempt
Union Representation via the AFSCME Local 999
Agate Housing and Services is an innovative and collaborative nonprofit organization whose mission is to end homelessness and relieve hunger through action and advocacy. We progress toward this goal by providing emergency services, shelter, and housing programs for individuals and families. We believe that housing is a basic human right.
Position Overview :
The Outreach and Shelter Department serves single adults through our emergency response programs. Our programs include Shelter, Street Outreach and the Welcome Center. The goal in each of these programs is to build rapport and assist in connecting individuals to stabilize their housing and achieving self-sufficiency.
The Shelter Worker will manage daily operations of the shelter. This position works closely with other shelter employees in a team atmosphere to ensure consistent, safe operation of the shelter for all guests and volunteers. Primary responsibilities include answering phones and performing intakes for new shelter guests, monitoring guest behavior, light housekeeping, meal preparation, meal service, administrative work, documentation, and data entry.
Position Responsibilities :
Operational Duties & Hospitality - 65% of workload
- Answer requests for shelter, make appropriate referrals. Conduct new shelter guest intakes.
- Make regular rounds inside shelter to ensure guest safety and maintain calm and peaceful atmosphere for sleeping guests; call emergency services when appropriate and manage guest behavior throughout the shift.
- Uphold shelter policy in a consistent, fair, and equitable manner with a positive and respectful demeanor.
- Ensure daily program routines and procedures occur at scheduled times.
- Perform housekeeping and light maintenance tasks as needed; wash, fold and replace all linen.
- Prep balanced meals for 50-60 guests, utilizing available food stores.
- Organize and clean kitchen space, set out meal items at scheduled intervals.
- Respond to voicemails, emails, and other communication promptly.
- Demonstrate appropriate professional boundaries with clients and colleagues.
Administrative Duties & Documentation - 30% of workload
- Ensure daily shelter documentation is complete and accurate.
- Represent Agate Housing and Services to external stakeholders as necessary.
- Regularly attend scheduled staff meetings.
- Verbal and written communication is clear and effective.
- Protect private data according to privacy guidelines.
- Collaborate effectively with team members and external organizations.
- Seek out professional growth and training opportunities.
- Maintain a professional attitude in challenging situations.
- Understand and adhere to mandated reporting responsibilities.
- 5% workload: Additional duties as assigned.
Required Qualifications :
- Commitment to Agate's values and mission to end homelessness.
- Commitment to working towards an anti-racist culture.
- Belief that every household can achieve housing stability.
- Understanding that homelessness results from policy decisions beyond control of the people we serve.
- Commitment to harm reduction and housing first philosophies.
Successful applicants will have the following skills and abilities :
- Work respectfully with clients and coworkers from diverse backgrounds.
- Establish rapport quickly with people experiencing a crisis.
- Meet expectations regarding paperwork and documentation through organizational skills and attention to detail.
Experience that gives applicants the required skills, abilities, and perspectives listed above are commonly gained through one or more of the following :
- Personal experience with homelessness.
- Experience working or volunteering with people experiencing homelessness.
- An Associates, Bachelor's, or Master's degree in a relevant field.
In addition, applicants must :
- Lift up to 50 pounds occasionally and 20 pounds routinely.
- Have experience with Microsoft Office products; and pass a background check.
Preferred Qualifications :
- Familiarity with Coordinated Entry systems.
- Experience with HMIS.
- Bilingual skills relevant to the individuals we serve.
- Experience working in settings with all genders.
Agate Housing and Services is proud to be an equal opportunity workplace and encourages applications from diverse individuals.
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