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Communication Specialist - Security Dispatch

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Communication Specialist - Security Dispatch

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Join to apply for the Communication Specialist - Security Dispatch role at Trinity Health

Description:

This position provides public safety communications services to the Security Police, Hospital Ministries, Local Law Enforcement, Local Fire/EMS, and Reception Services. A Security Police Dispatcher is responsible for receiving and dispatching calls and messages for Security Police, Fire/Emergency, and maintaining radio contact with various mobile units. The Dispatcher is assigned to a workstation located in the Communications Center of Trinity Health Ann Arbor and is responsible for both security police and reception communication services including emergency calls. Calls and messages include routine reports, referral information, emergency calls for assistance from patients, security police and hospital personnel. The majority of all functions require entering data into a computer as it is being received and monitoring numerous radio channels and CCTV cameras simultaneously. All work is performed in accordance with Department work rules, Policies, local, state, and federal regulations.

Employment Type

Part time

Shift

Description:

This position provides public safety communications services to the Security Police, Hospital Ministries, Local Law Enforcement, Local Fire/EMS, and Reception Services. A Security Police Dispatcher is responsible for receiving and dispatching calls and messages for Security Police, Fire/Emergency, and maintaining radio contact with various mobile units. The Dispatcher is assigned to a workstation located in the Communications Center of Trinity Health Ann Arbor and is responsible for both security police and reception communication services including emergency calls. Calls and messages include routine reports, referral information, emergency calls for assistance from patients, security police and hospital personnel. The majority of all functions require entering data into a computer as it is being received and monitoring numerous radio channels and CCTV cameras simultaneously. All work is performed in accordance with Department work rules, Policies, local, state, and federal regulations.

Required Education, Experience And Certification/Licensure

• High school education or GED equivalent.
• Previous Call Center, Operator Console and/or Security Dispatch experience is preferred.
• Previous experience in a healthcare setting is preferred.
• 2-3 years of computer experience having familiarity with Windows, Microsoft Office, Hugs, Temp Track, LEIN would be a plus.
• Applicants demonstrating dependability and flexibility in scheduling will be given preferential consideration.
  
  

Required Skills And Abilities

Able to multi-task.

Able to exercise judgment when responding to high-stress and emergency situations.

Able to assess and respond appropriately to computer and system problems.

Able to speak clearly, with a pleasant voice, using proper English grammar.

Knowledge of health system locations, campuses, departments, and staff.

Ability to read and write the English language.

REPORTING RELATIONSHIPS

Security Police Dispatch/Emergency Communications Operator reports directly to the Security Police Platoon Sergeant, Security Police Lieutenant and Security Police Chief.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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