Get new jobs for this search by email

Join to apply for the Assistant Community Manager role at FirstService Residential

2 days ago Be among the first 25 applicants

Description

Job Overview: As an Assistant Community Manager, you will provide support to management in the overall operations of Community Association business and deliver exceptional customer service to owners, residents, clients, and vendors.

Work Schedule:

Monday - Friday 8:30 am - 5:00 p.m. One - two nights per month

Your Responsibilities:

• Provide exceptional customer service to clients and vendors at all times
• Respond to inquiries and provide resolution to questions or concerns in a timely fashion
• Assist with the daily general financial management and recordkeeping
• Assist with bid process
• Conduct regular inspections of site, where needed
• Maintain all records in Connect including work orders, resident information, Association documents, community information
• Ensure maintenance of all files, records, and correspondence in accordance with company procedures and good business practices
• Attend all Board meetings, where necessary
• Assist with preparation of Board meeting agenda, monthly management report, and all other reports and material needed for Board Packet
• Assist with establishing an annual calendar indicating all association activity, deadlines, elections, meetings, projects, etc.
• Assist all walk-in homeowners and refer to Community Manager, when necessary
• Handle mailings, as needed and required
• Recordkeeping – binders to be kept with the following: Monthly Agendas, Modification Requests, Work Orders, Financials (including Social/Trip accounting)
• Meet with Community Manager weekly to ensure completion of open action items
• Regular attendance and punctuality are essential functions for the role

Skills & Qualifications:

• College degree or equivalent work experience required
• Minimum of 2 years’ experience in a customer service environment
• Strong organizational skills
• Strong written and verbal communication skills
• Excellent computer skills including email, Word, Excel, and PowerPoint
• Excellent organizational skills and project management
• Exceptional communication and interpersonal skills
• Advanced written communication skills
• Advanced Microsoft Office skills
• Knowledge of basic accounting/budgeting procedures
• Ability to work under pressure, adapt to constant changes, handle multiple tasks, and coordinate the work of others
• Ability to keep complex records, organize data, and prepare reports in a timely manner
• Ability to conceptualize, plan, and organize multiple programs and assignments effectively
• Must be able to work on more than one assignment at a time with frequent interruptions, changes, and delays. Must remain focused and work effectively, efficiently, and cheerfully under such circumstances. Must remain alert to working conditions and safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in a stressful environment due to adversarial situations from duties performed

Physical Requirements / Working Environment:

• Sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying objects up to 25 lbs. and moving objects throughout the day. Climbing stairs if necessary.
• Sitting and standing for extended periods
• Communicating on the phone and in person to resolve issues
• Finger dexterity for typing and using a keyboard
• Moving around the office and property, including walking on uneven areas
• Continuous talking and hearing to communicate effectively
• Working extended hours, including evenings, weekends, and holidays as needed
• Work environment includes both indoor controlled climate and outdoor variable conditions
• Interacting with diverse individuals, remaining alert, detail-oriented, and reasoning skills required
• Ability to handle multiple tasks and remain focused under stress

What We Offer:

Full-time exempt benefits include medical plans, dental, vision, paid holidays, 401k with company match, and paid time off. Occasional travel may be required for training and company events.

Compensation:

$25.00 - $28.00 per hour

Disclaimer:

This description provides a general overview of the role and is not exhaustive. Management may assign additional duties or modify existing ones as needed.