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For doers and makers seeking a well-rounded community, Hickory is a bridge between Asheville and Charlotte at the foot of the Blue Ridge Mountains along Interstate 40, where a collective spirit of craftsmanship strengthens any endeavor with detail, artistry and quality.

Hickory, North Carolina, is a three-time All-America City on the Catawba River approximately one hour east of Asheville and one hour north of Charlotte. More than 40,000 residents call Hickory their home and Hickory is the hub of a 350,000 metropolitan area. Hickory has outstanding school systems, seven recreation facilities, two libraries, several golf courses, theaters, art museums, and eighteen gorgeous parks. Beautiful Lake Hickory is over 4,000 acres and has many public access areas. Please check out Hickory at www.hickorync.gov/ or www.hickorywellcrafted.com for a web portal all about Hickory and the surrounding areas and what makes Hickory a Well Crafted City.

Qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, marital status, genetics, or the presence of a non-job related medical condition or disability. U.S. Law requires all applicants to furnish proof of identity and right to work in the U.S.

All offers of employment are contingent on the successful completion of a post-offer functional pre-work screen and a drug screen. This examination process is designed to determine if applicants are able to efficiently perform the essential functions of the job without physical harm to themselves or others. All applicants are subject to a background check.

Job Responsibilities:

1. This position is responsible for building partnerships with community agencies to provide, coordinate, and increase awareness of library services.
2. Provides customer assistance to internal and external patrons.
3. Promotes library services through outreach activities such as school and community visits.
4. Promotes library collections, technology, and services through presentations, programs, and displays.
5. Instruct patrons in the use of library and information resources.
6. Plans and implements programs for adults and teens.
7. Conducts tours for groups and organizations.
8. Assists patrons in selecting, locating, and using library resources.
9. Provides readers’ advisory assistance to patrons.
10. Attends meetings, workshops, and conferences as necessary.
11. Reads professional development books and articles.
12. Participates on various committees as requested.
13. Assists in the generation of research aids and in the creation of research lists.
14. Performs collection development duties; selects books and other resources; evaluates collection for outdated materials.
15. Files and shelves materials.
16. Performs other related duties as assigned.

Knowledge, Skills, and Abilities:

1. Knowledge of library science principles and practices.
2. Knowledge of library policies and procedures.
3. Knowledge of library collections and materials.
4. Knowledge of reference resources, popular reading materials, and online databases.
5. Knowledge of review media and collection development tools.
6. Skill in operating a personal computer and utilizing a variety of software.
7. Skill in problem solving.
8. Skill in working with the public.
9. Skill in interpersonal relations.
10. Skill in oral and written communication.

Minimum Qualifications:

Knowledge and level of competency commonly associated with the completion of a Master of Library Science degree from an ALA accredited university.

Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

PLEASE NOTE: Applicants must meet the City criteria for an acceptable driving record.

Supervisory Controls:

The Head of Reference and Technical Services assigns work in terms of general instructions. Work is spot-checked upon completion for compliance with procedures and the nature and propriety of results.

Guidelines:

Guidelines include standard reference practices and city and library policies and procedures. These guidelines require judgment, selection, and interpretation in application.

Complexity:

The work consists of varied duties in providing reference services to library patrons. Budgetary and time constraints contribute to the complexity of the work.

Scope and Effect:

The purpose of this position is to provide reference services to patrons. Successful performance contributes to the effective and efficient use of library services and fosters a positive image of the library.

Personal Contacts:

Contacts are typically with other library employees, employees of other libraries, and the general public.

Purpose of Contacts:

Contacts are typically to give or exchange information and provide services.

Physical Demands:

The work is typically performed while sitting, standing, walking, bending, crouching, or stooping. The employee occasionally lifts light and heavy objects and uses equipment requiring a high degree of dexterity.

Work Environment:

The work is typically performed in a library.

Supervisory and Management Responsibility:

None.