Gallagher
Communications Consultant
Gallagher - Houston, Texas, United States, 77246
Work at Gallagher
Overview
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Overview
Introduction :
Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.
We believe that every candidate brings something special to the table, including you! So, even if you feel that youre close but not an exact match, we encourage you to apply.
Overview :
Here at Gallagher Employee Experience & Communication, were much more than a creative agency. Were driving behavior change at scale for some of the biggest household names on the planet. From global tech giants and major retailers to healthcare systems and financial institutions, we find uniquely creative ways to take each workforce and transform it into a force of nature. Join our 250-strong multinational team of passionate employee communicators and start making a difference in the lives of employees worldwide.
Working in true collaboration with Enterprise level US clients, were building out a dedicated
Client Service Consulting team , which means we need amazing people. One of those people is a US Enterprise Communication Consultant.Our
Client Service Team
Consultants are responsible for the effective day-to-day delivery of communication solutions to our clients and maintain the overall accountability of a variety of work stream projects. They maintain business relationships with clients to maximize growth, retention and business value. In essence, they are the face and quarterback of daily client work. Consultants must be comfortable with a fast-paced work environment, committed to deadlines and agile to change. This role requires high collaboration with members of the Client Service, Creative and Digital Team to deliver amazing experiences for audiences and measurable results for our client. Every day they work to develop world-class solutions that are on-brief, on-brand, on-time, and with maximum strategic and creative impact. How you'll make an impact : Every business knows that a passionate workforce is infinitely more productive than one packed with people counting down the seconds from nine to five. But how do you get employees genuinely fired up about work? Well, thats where we come in.Could you launch a mental health campaign for the worlds biggest sportswear brand? Do you have what it takes to change perceptions about energy companies? Have you got the persuasive power to convert millennials from frivolous consumers to long-term savers?If you dont think you can but know you can, then we want to hear from you. Were on the hunt for fresh perspectives and new ideas to revolutionize the way we reach over 10 million people every single year. Client Delivery: Accountable for the day-to-day quality, timeliness and overall standard of all project work produced for assigned clients. Ownership and coordination of client projects and project plans. Manage projects in line with our processes, to ensure quality and efficiency. Financial management estimating, scoping and budget management. Develop recommendations to meet client needs. Attend client meetings, conference calls and manage the day-to-day relationship with assigned clients. Take full responsibility and accountability for ensuring that kick-off right foot meetings are held, thorough scoping (including success criteria is defined at the outset) and last step meetings are held for most of your projects. Relationships: Build strong relationships that enable day-to-day account, project and stakeholder management and, ultimately, successful and effective project implementation. Daily engagement with creative, copywriting, digital and strategy teams. Provide a professional, high-quality service to all clients, colleagues and other third parties. Proactively manage all stakeholder expectations (internal and external), always aiming to exceed those expectations where possible. Mitigate project conflicts by proactively seeking outcomes that are acceptable to all stakeholders. Build strong, collaborative and respectful relationships with our suppliers. Administration: Take full responsibility and accountability for tracking all budgets and recoverability on a monthly basis for all clients you are involved with and complete the first draft invoicing process for all of those clients. Weekly completion and distribution of client status reports during live projects. Completion and distribution of contact reports within 48hrs of a client meeting. Accurate financial forecasting based on project plan management Ensure all jobs have a statement of work approved by internal stakeholders and the client. Accurately record all chargeable and non-chargeable time. Create award submissions for outstanding projects Participate in at least one team presentation / thought leadership piece annually Client Development and growth plans Liaise with suppliers to chase invoices for the monthly invoicing process, where required. Business development : Drive clients yearly client development plans for a number of clients. Ensure the profitable growth of the business by identifying and proactively developing opportunities to secure additional revenue from existing small clients. Working with Senior Consultant, contribute to the preparation and delivery of proposals and presentations for use in new business and marketing opportunities. Attend new business pitches and meetings and lead the on-boarding of new clients when required. About you : Required: Bachelor's degree and 5 years related experience OR High School Diploma/GED and 10 years related experience
Preferred: Technical Knowledge Competent technical specialist in employee benefits and internal communications. Experience Creative agency, marketing, consultancy or HR/Benefits communication experience preferred. 5+ years of project and client management experience required. 5+ years of supplier and stakeholder management required. Skills/other No egos. We want open, honest, optimistic and collaborative. Service orientated: outstanding customer service, ability to translate client needs, demonstrates commerciality in their actions, management of expectations, developing and maintaining strong relationships. Excellent organization skills, with ability to work to tight deadlines and manage multiple tasks. Core consulting skills in communication and project implementation, including proactivity, questioning, listening and taking a collaborative/partnership approach with clients (not ordertaking). Ability to work under pressure, solve problems and develop workable solutions. High level of accuracy and attention to detail in all areas of work, including ability to produce high standards of documentation. Confidence to challenge and negotiate with internal and external stakeholders when required. Able to deal with change in a positive way. High level of proficiency in Microsoft Office and computing skills. Creative and technical copywriting and copy-editing. Experience of proofreading. Strong presentation preparation and delivery skills. Compensation and benefits : On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the
minimum core benefits
youll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Working in true collaboration with Enterprise level US clients, were building out a dedicated
Client Service Consulting team , which means we need amazing people. One of those people is a US Enterprise Communication Consultant.Our
Client Service Team
Consultants are responsible for the effective day-to-day delivery of communication solutions to our clients and maintain the overall accountability of a variety of work stream projects. They maintain business relationships with clients to maximize growth, retention and business value. In essence, they are the face and quarterback of daily client work. Consultants must be comfortable with a fast-paced work environment, committed to deadlines and agile to change. This role requires high collaboration with members of the Client Service, Creative and Digital Team to deliver amazing experiences for audiences and measurable results for our client. Every day they work to develop world-class solutions that are on-brief, on-brand, on-time, and with maximum strategic and creative impact. How you'll make an impact : Every business knows that a passionate workforce is infinitely more productive than one packed with people counting down the seconds from nine to five. But how do you get employees genuinely fired up about work? Well, thats where we come in.Could you launch a mental health campaign for the worlds biggest sportswear brand? Do you have what it takes to change perceptions about energy companies? Have you got the persuasive power to convert millennials from frivolous consumers to long-term savers?If you dont think you can but know you can, then we want to hear from you. Were on the hunt for fresh perspectives and new ideas to revolutionize the way we reach over 10 million people every single year. Client Delivery: Accountable for the day-to-day quality, timeliness and overall standard of all project work produced for assigned clients. Ownership and coordination of client projects and project plans. Manage projects in line with our processes, to ensure quality and efficiency. Financial management estimating, scoping and budget management. Develop recommendations to meet client needs. Attend client meetings, conference calls and manage the day-to-day relationship with assigned clients. Take full responsibility and accountability for ensuring that kick-off right foot meetings are held, thorough scoping (including success criteria is defined at the outset) and last step meetings are held for most of your projects. Relationships: Build strong relationships that enable day-to-day account, project and stakeholder management and, ultimately, successful and effective project implementation. Daily engagement with creative, copywriting, digital and strategy teams. Provide a professional, high-quality service to all clients, colleagues and other third parties. Proactively manage all stakeholder expectations (internal and external), always aiming to exceed those expectations where possible. Mitigate project conflicts by proactively seeking outcomes that are acceptable to all stakeholders. Build strong, collaborative and respectful relationships with our suppliers. Administration: Take full responsibility and accountability for tracking all budgets and recoverability on a monthly basis for all clients you are involved with and complete the first draft invoicing process for all of those clients. Weekly completion and distribution of client status reports during live projects. Completion and distribution of contact reports within 48hrs of a client meeting. Accurate financial forecasting based on project plan management Ensure all jobs have a statement of work approved by internal stakeholders and the client. Accurately record all chargeable and non-chargeable time. Create award submissions for outstanding projects Participate in at least one team presentation / thought leadership piece annually Client Development and growth plans Liaise with suppliers to chase invoices for the monthly invoicing process, where required. Business development : Drive clients yearly client development plans for a number of clients. Ensure the profitable growth of the business by identifying and proactively developing opportunities to secure additional revenue from existing small clients. Working with Senior Consultant, contribute to the preparation and delivery of proposals and presentations for use in new business and marketing opportunities. Attend new business pitches and meetings and lead the on-boarding of new clients when required. About you : Required: Bachelor's degree and 5 years related experience OR High School Diploma/GED and 10 years related experience
Preferred: Technical Knowledge Competent technical specialist in employee benefits and internal communications. Experience Creative agency, marketing, consultancy or HR/Benefits communication experience preferred. 5+ years of project and client management experience required. 5+ years of supplier and stakeholder management required. Skills/other No egos. We want open, honest, optimistic and collaborative. Service orientated: outstanding customer service, ability to translate client needs, demonstrates commerciality in their actions, management of expectations, developing and maintaining strong relationships. Excellent organization skills, with ability to work to tight deadlines and manage multiple tasks. Core consulting skills in communication and project implementation, including proactivity, questioning, listening and taking a collaborative/partnership approach with clients (not ordertaking). Ability to work under pressure, solve problems and develop workable solutions. High level of accuracy and attention to detail in all areas of work, including ability to produce high standards of documentation. Confidence to challenge and negotiate with internal and external stakeholders when required. Able to deal with change in a positive way. High level of proficiency in Microsoft Office and computing skills. Creative and technical copywriting and copy-editing. Experience of proofreading. Strong presentation preparation and delivery skills. Compensation and benefits : On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the
minimum core benefits
youll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.