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Store Communication Coordinator

Apply remote type Hybrid locations Atlanta, GA, USA time type Full time posted on Posted 8 Days Ago job requisition id R25_0000009466

Store Communications Coordinator
Job Summary
The Store Communications Coordinator supports the Store Communications & Support Director in centralizing and managing all NAPA Store and Leadership communications and engagement, ensuring that all communication quality, delivery and execution standards are met. This role owns engagement and interaction with all cross-functional stakeholders into the Store Control Center, ensuring that all timelines are met, and guidelines/process are adhered to.

Responsibilities

• Work cross functionally to seek submissions for all communication that is intended for stores on a weekly, monthly, quarterly basis.
• Ensure that all submissions are received ahead of defined timelines and in a complete state, according to a defined template.
• Immediately address with stakeholder’s failures to meet and follow defined process and elevate, as required.
• Work collaboratively with GPC and People Communications to ensure that all store and field communication meets defined guidelines and communication standards.
• Own the development, review and edit of communication materials internally and across all stakeholder groups.
• Manage the development and implementation of a Task Management program/process to properly manage the request, assignment, flow and volume of required tasks for field and store execution.
• Ensure that all tasks requested of the store team are quantified in terms of time to deliver the required outcomes.
• Manage the Store Control Center, that plans and prepares all communication, task and project plans.
• Assist with the prioritization process and communicate to cross functional stakeholders the outcome of their submission.
• Schedule and release communication and tasks accordingly.

Qualifications

• Exceptional communication abilities, including writing, speaking, active listening, and influencing skills.
• Demonstrated experience in communication to large teams, ideally within a multi-site retail or distributor business.
• Highly organized, structured and disciplined in administration and task management.
• In-depth knowledge of best writing and messaging practices for business correspondence.
• Ability to effectively engage with team members of all levels and across departments.
• Great project management skills, including time management, goal setting, multitasking and prioritization.
• Good data analysis, problem-solving and critical thinking skills.
• Advanced organization abilities.

Leadership

• Embodies the following values: serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication.
• Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
• Makes balanced decisions and thinks strategically by being a forward thinker.
• Develops high-performing teams by providing inclusive leadership, attracting, and developing world-class talent, providing ongoing feedback, and building trust across the organization.

Physical Demands / Working Environment

• Work performed in a typical office environment.