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Hawaii - Graphic Designer / Specialist 1, Sales Development

Job Description

Posted Thursday, March 6, 2025 at 1:00 PM

JTB Hawaii, Inc., is a dynamic leader in travel services, event planning and management, transportation, golf tours and merchandising in the Hawaiian Islands. The company has evolved from its roots in servicing inbound Japan travelers to its current position as a provider of creative and comprehensive global travel and entertainment solutions.

PRIMARY RESPONSIBILITIES: Under general direction of Assistant Manager, Sales Development department, execute policies and procedures set forth by company management. Sell, plan, develop, and coordinate new revenue sources. As a Graphic Designer, create visual designs for posters, books, product packaging, and other two-dimensional media. Enhance and refine designs to be more visually appealing and impactful based on client requests. Graphic designers are involved in a wide range of tasks, from conceptualization to final production.

Essential Functions

30% Graphic Design

• Design Concept - Meet with clients to gather conceptual information, target audience, and client requirements to develop a clear vision of the project. The designer plays a crucial role in providing expert advice based on their professional knowledge.
• Based on client requests gathered during initial discussion, the designer creates the design. They may work independently or collaborate with illustrators or other team members.
• Upon design completion, present to clients for feedback. Multiple design variations are often provided to align the final product with the client’s vision.
• Based on client feedback, adjustments are made. Once the final version is approved and no issues remain, the design is officially delivered.

50% Event Management

• Plan, arrange, and manage Events and Promotions tailored to client requirements to ensure the success of the projects we have secured through contracts.
• Create implementation plans and reports for events and promotions aligned with client requirements to ensure project success.
• Respond to inquiries, resolve issues and concerns, and sell JTB products and services to generate profit to achieve company targets. Operate the business received from existing clients such as JETRO, Docomo, and JCB, together with team members, and aim to expand revenue.
• Update JTB Hawaii, Inc. corporate website and other web platforms. Compile relevant data for research and marketing purposes.
• Provide promotional services, corporate PR advertising, PR events, planning, and creative services to generate business.

10% Inter-Department Collaboration

• Update and maintain optional tour/omiyage tariff data in various in-house computer systems. Provide tariff data and information to relevant sections for publishing JTB tariff.
• Update contract information and distribute to relevant departments. Create various tables and codes for products.
• Analyze, support, and resolve work problems.
• Support services for JTB Japan Group, providing services that can only be provided locally.

Secondary Functions:

• Process charge waiver requests.
• Assist other departments or sections during peak periods as required.
• Assist in coverage in the absence of staff.
• Pick up and deliver documents, tour brochures, rack cards, etc.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities:

• Associate’s degree or commensurate years of experience.
• Possess at least two (2) to three (3) years’ work experience in sales or graphic design.
• Able to communicate professionally and effectively in English and Japanese (written and verbal).
• Possess knowledge of Hawaii’s tourism infrastructure, tour arrangement, and basic business concepts.
• Possess working knowledge of basic computer systems and software.
• Possess excellent customer service skills and knowledge of business protocol.
• Able to work independently and cooperatively with others.
• Able to solve problems and deal constructively with conflict.
• Able to present ideas effectively and communicate across all organizational levels.
• Possess basic math skills including usage of a 10-key calculator.
• Possess valid Hawaii driver’s license with clean abstract.

Working Conditions:

Working Hours

• Normal business hours: 8:00 AM to 5:00 PM, Monday through Friday, possible weekends and holidays.
• Overtime work may be necessary, with prior management approval.
• Regular attendance at the workplace is required.
• Air-conditioned office and/or remote work environment.
• Work in a large, open room with approximately 50-60 employees and multiple computer consoles.
• Travel to various locations outside of the office, outside of the State of Hawaii, where weather conditions may vary.

Equipment Used

• In-house computer system, personal computer, printers, 10-key calculator, copy machine, telephone, and other standard office equipment.
• May use company car, if authorized, and camera for site inspections.

Physical and Mental Demands

• Constant – pulling/lifting/carrying less than 25 pounds, vision;
• Frequent – pulling/lifting/carrying 25 to more than 50 pounds, sitting, standing, walking, hearing;
• Occasional - pushing, running, stair climbing, bending, overhead reach;

Communication Demands

• Constant – requires talking and written communication to co-workers, customers, and vendors.

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JTB Hawaii, Inc. is a drug-free workplace and an Equal Opportunity Employer.