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Monday, March 3, 2025

Video Teller (Remote or On-site)

The Video Teller is responsible for assisting members with financial transactions, servicing existing accounts, and building member relationships through video conferencing and interactive video phone calls. The Video Teller maintains thorough knowledge of Credit Union products and services and uses consultative selling to identify cross-sell opportunities. A courteous, professional demeanor, the ability to effectively communicate via email as well as video conference, and a high level of integrity are essential to this role. Must be able to support and thrive in a sales and service culture.

RESPONSIBILITIES:

• Process transactions through video transmission via the Interactive Teller Machine (ITM).
• Work with multiple software programs concurrently to complete transactions and communicate with multiple members simultaneously.
• Exhibit in-depth knowledge of Credit Union products and services while upholding quality service standards, established controls, security procedures, and compliance regulations.
• Provide information and referrals to members seeking other services.
• Achieve all required performance goals and maintain quality measurements.
• Balancing the teller drawer.

QUALIFICATIONS:

• A high school education or GED
• 1 year of customer service experience
• Prior experience in a video/remote environment and/or sales experience within a financial institution is preferred
• Excellent communication and customer service skills across video, written, and telephone platforms.
• Ability to adapt to new technology and processes, working in multiple systems simultaneously
• Strong problem-solving skills with the ability to effectively multi-task under pressure in a video-based environment
• Solid working knowledge of MS Office products, including Word, Excel, and Outlook.

WORK SCHEDULE:

• Monday – Friday
• 8:30 a.m. – 5:30 p.m.
• Required to work rotational Saturday shifts from 8:30 a.m. – 1:30 p.m.

TRAVEL AND WORKSITE:

On-site Video Teller:

• Worksite Location: Pelican’s beautiful Corporate Campus at 2675 O’Neal Lane, Baton Rouge, Louisiana

Remote Option:

• Travel: Occasional travel to Pelican’s beautiful Corporate Campus at 2675 O’Neal Lane, Baton Rouge, Louisiana for training or to attend meetings, events, etc., as required.

REMOTE WORK SITE REQUIREMENTS:

• Must have a dedicated workspace in an environment free from noise and distractions.
• Must have a strong, secure internet connection.
• Must have transportation to report to our Corporate Campus when required for training, meetings, events, etc.
• Should not be a caretaker of dependents (adult or child) for the full duration of scheduled shift.
• The candidate is required to spend the first 90 days of employment at our Corporate Campus for training. Upon successful completion of training and demonstrating satisfactory performance, the candidate will be considered for telecommuting privileges.

ABOUT US:

Since 1956, Pelican State Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 78,000 members nationwide. Because of our continued growth, Pelican State Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.

Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.

BENEFITS:

Our full-time employees enjoy amazing benefits including:

• Medical, Dental, and Vision Insurance with generous employer premium contributions
• Health Savings Account contributions for eligible employees
• Employer-Paid Life Insurance
• 15 Paid Holidays each year, which includes a Cultural Floating Holiday
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment

All Credit Union campuses are tobacco- and vape-free.

Pelican State Credit Union is an Equal Opportunity Employer.