Get new jobs for this search by email

Training Specialist III (Content Creator)

Job Category: Team Members 3

Requisition Number: TRAIN002837

Posted: February 24, 2025

Employment Type: Full-Time

Work Arrangement: Hybrid

Location

BAYTREE HEADQUARTERS
8045 North Wickham Road
Melbourne, FL 32940, USA

Space Coast Credit Union (SCCU), the 3rd largest credit union in Florida, is looking for a full-time Training Specialist III (Content Creator) to join our ONESCCU team in either our Melbourne Headquarters location or our Miramar Operations Center location in south Florida! SCCU has been in business for over 70 years, has over 8 billion dollars in assets, and WE ARE GROWING!

Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.

• ONESCCU annual bonus available
• Work From Home - Hybrid schedule available (Up to 3 Days at Home).
• HSA (Health Savings Account) with SCCU matching contribution
• SCCU Paid Long Term and Short Term Disability coverage
• SCCU Paid Term Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off
• 401(K) Pre-Tax Savings Plan with SCCU match - 100% of the first 5% of employee contributions
• Tuition Reimbursement Program

SCCU Team Member financial discounts & perks:

• Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half price
• Fixed low rate credit card - 5.99%, if approved
• FREE Identity Theft Protection!
• No fee SCCU accounts

Content Creator Purpose:

Provides content development and training experience and skills in subject matter expertise, instructional design, communication skills training, sales training, writing, editing, visual design, technical proficiency with authoring tools, audience analysis, adaptability, and analytics skills. Collaborates to effectively develop engaging and informative training materials that meet the needs of learners, the SCCU Learning & Development department, and SCCU business objectives.

Content Creator Responsibilities:

• Travel to and from Operations Centers to deliver organizational training initiatives.
• Identify the company's target audience and develop content goals and strategies to reach them; research what type of content would appeal to SCCU Members, Leaders, and Team Members. Create deliverables, including images and videos that enhance the user experience.
• Collaborate with cross-functional teams and decision-makers to develop and launch content items.
• Design, implement, evaluate, and maintain classroom and online training solutions; measure and evaluate the effectiveness of training across all training modalities. Design intuitive navigation structures that provide a logical flow of information for the user.
• Facilitate sales training and other professional development training as needed via group settings, virtual webinars/teleconferences, as well as one-on-one.
• Determine and implement best delivery methods and approaches for materials; conduct front-end analysis to determine user needs and assess performance gaps.
• Build and maintain strong relationships with all departments to determine training needs and obtain feedback on training effectiveness.
• Track and maintain learning pathways for all SCCU Team Members. Partner with department leaders and Human Resources to determine development opportunities available.
• Ensure the quality of training materials including outlines, job aids, work instructions, classroom materials, on-the-job training guides, e-learning modules, posters, hand-outs, infographics, videos, quizzes, and worksheets.
• Maintain knowledge of current training techniques; research optimal ways to promote SCCU internal training; conduct training sessions for the training department for the adoption of new training platforms, software, or interactive elements.
• Review organizational data and measure and identify recommendations to improve Team Member skills through the development and delivery of technical training workshops.
• Research learning industry trends, methodologies, and best practices and integrate those into the professional practice of the department.
• Become involved in and support organizational initiatives that contribute to SCCU operational improvement and Team Member professional development and career progression.

Education and Training:

• Bachelor’s Degree or equivalent experience required.

Prior Experience:

• 3-5 years’ content creation/development experience and sales training experience.
  • Sales Training Experience Preferred.
  • Content Creator Experience Required.
  • Instructional design and curriculum development experience; support efforts to transform training delivery and execution methods; experience with Adobe Captivate; using content management systems (CMS), Basic HTML, and Microsoft Word, PowerPoint, and Excel.
  • Experience in Curriculum Development/Instructional Design, and storyboarding for eLearning or multimedia content; experience developing high-quality interactive eLearning modules.

Schedule:

• Full Time, 40 hours a week, during Department hours of operation
  • Monday - Friday 8:00am – 5:00pm.
• Flex Scheduling and Work From Home Hybrid options available.
  • Work From Home requires Team Members to be in office twice a week.
• Travel will be required to and from the Miramar Operations center to the Melbourne Headquarters.
  • Roughly 30% travel needed to fulfill training classes.