CLASS Studio Manager Job at CLASS by UFC - Fort Worth in Fort Wor...
CLASS by UFC - Fort Worth - Fort Worth, TX, United States, 76102
Work at CLASS by UFC - Fort Worth
Overview
- View job
Overview
Job Description
ESSENTIAL DUTIES & RESPONSIBILITIES:
Guest Experience/Team Member Experience (General Management)
- Establish a fun, safe, healthy, and community-focused studio culture that delivers high member satisfaction, encourages high member frequency, and achieves maximum profitability for the franchise partner.
- Be a role model for member service behavior by participating in classes, interacting with members, collecting member feedback, and being highly responsive with all digital communication.
- Resolve member concerns and conduct team member coaching to prevent issues from reoccurring.
- Monitor studio, team member, and personal appearance to ensure satisfactory expectations are being met.
- Ensure safety of employees, members and studio property.
- Ensure team members execution of the fundamentals in friendliness, cleanliness, punctuality, and dress code.
- Recruit, hire, train and develop studio team by following recruiting, interviewing, and onboarding protocol.
- Develop and conduct ongoing training and development plan of all studio team members.
- Maintain a fully engaged and high performing team that aligns with company values and goals.
- Ensure company policies, procedures, programs and promotions are efficiently executed.
- Responsible for bill collecting on members electronic funds transfer (EFT) dues, making phone calls for past due members, and updating invalid credit cards.
- Ensure that retail is optimally merchandised, displayed, and promoted.
- Ensure that systems procedures are accurately followed: proper POS procedure, front desk set up, CLASS Check-in, Telephone Inquiry, Online Prospects, Guest Registration, cash handling, and member post-enrollment.
- Make daily banking deposits Monday Friday.
- Order and maintain all supplies needed for successful operations.
- Supervise point-of-sales (POS) operations. File daily and weekly club revenue reports.
- Responsible for proper inventory receiving and inventory control activities.
- Resolve member service matters, such as password reset or updating credit card profiles.
- Review Time & Labor system to ensure responsible management of studio labor budget.
- Develop team members monthly schedules to ensure proper coverage and approval of time off requests.
- Alert the Franchise Partner of repairs or maintenance needs in the club. Conduct facility walk-throughs daily, maintains studio maintenance logs, and cleaning checklists.
- Responsible for achieving monthly revenue objectives set forth by the Franchise Partner.
- Review daily club sales performance and individual employee performance statistics. Identify opportunities for improvement.
- Establish behaviors and daily routines needed to achieve the studios financial goals.
- Ensure the successful execution of lead, first-CLASS users, and guest goals.
- Responsible for ongoing training to hit 50% of guest conversion.
- Accountability & performance management of monthly sales metrics and drivers.
- Personal sales contribution towards the monthly sales goals. (Monthly goals are set by the Franchise Partner; the Studio Manager is responsible for the difference between the membership team performance and monthly goals.)
- Provide studio tours, explain services offered by the facility, and enroll new members for new membership agreements or class packages.
- Execute an effective prospecting and grassroots marketing strategy each month.
- Assume responsibility for completing sales of staff members through the turnover process.
- Ensure accuracy of sales data inputted into Club Ready and FitMetrix
- Ensures timely and consistent follow up on all online, telephone, and walk-in inquiries.
REQUIRED QUALIFICATIONS
1) Knowledge, skills & abilities:
- Must be able to operate and adjust all fitness equipment used in the studio.
- Knowledge of company policies, practices and procedures, including emergency and safety procedures.
- Strong interpersonal and communication skills. Able to maintain a friendly, enthusiastic and positive attitude.
- Possesses a strong customer service focus. Responds professionally and in a timely manner to requests and inquiries from guests, members and staff.
- Understands and follows oral and written instructions. Communicates clearly and concisely.
- Possesses strong organizational skills. Understands basic record keeping practices and procedures. Demonstrates the ability to organize and prioritize multiple tasks.
- Must be computer proficient, with basic skills in Microsoft Word and Excel.
- Current CPR/AED certification
- High school diploma or GED / Four-year degree in a related field preferred
- Minimum 2 years of related experience
- Experience in management/employee relations
- While performing the duties of this job, the employee is regularly required to stand.
- Physical effort required for daily duties include lifting heavy weights, squatting, bending, reaching, spotting, and prolonged standing and walking. Must be able to frequently lift and/or move up to 45 lbs.