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Are you ready to lead and inspire a dynamic team in a fast-paced environment? Hitachi Energy is seeking a Service Operations Leader to drive our service strategy and ensure exceptional performance. This role offers the chance to make a significant impact by optimizing service resources and achieving performance targets. Join us in fostering a collaborative and high-performance work environment where your leadership will contribute to the growth and success of our service organization.

How You'll Make an Impact

Implement Service strategy and drive Service growth locally at the respective local unit level. Lead the Service organization and is responsible for the P&L to achieve performance targets and to optimize the utilization of service resources.

Lead service team

Service strategy- Drives implementation of the Service strategy as a member of the local management team. Ensures corresponding plans are implemented consistently in the Service organization through collaboration with other businesses/hub.

Performance targets- Drives, implements, reports and monitors performance targets as part of the global (or) local unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).

Service delivery- Runs the day-to-day Service business to ensure profitable growth and improvement of Service productivity. Implements agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.

Customer approach- Executes the (global) service and delivery sales channel strategy within the local unit. Implements productized Service offerings and materials for marketing purposes and invests in Service Sales to increase market penetration. Builds sustainable customer relationships to ensure local client growth, satisfaction and retention together with Sales. Supports Sales resources in customer meetings.

Drives consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS)). Operational excellence- Invests in improving the quality of existing Service products and in developing new Service products to expand the portfolio in line with global direction.

Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Lead, and develop a team of service professionals, fostering a collaborative and high-performance work environment. Ensure continuous development and training of team members to enhance their skills and capabilities.

Your Background:

Skills, Competencies & Qualifications:

BS Engineering Degree + 5 years relevant industry experience OR 10+ years relevant industry experience

Minimum 5 years experience working in or leading a Service business or business unit

Minimum 5 years experience with substation protection, control & automation products, systems or service, including at least 2 years experience with Hitachi Energy’s substation automation portfolio

Demonstrated experience/working knowledge with wireless communications products, systems or service

Demonstrated experience with large IOUs in US and/or Canada.

Prior line management experience leading 10+ direct reports

Self-starting, quick thinker, adaptable to continuously changing environment

Demonstrated understanding of a “Service Mindset” and what it takes to grow a Service business.

Location Raleigh, North Carolina, United States of America

Job type Full time

Experience Management

Job function Engineering & Science

Contract Regular

Publication date 2025-04-02

Reference number R0086702

About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.
www.hitachienergy.com

Hitachi Energy is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. We welcome you to apply and want you to know that all qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veterans' status or any other legally protected characteristic. For more information regarding your EEO rights as an applicant, please visit the following websites here and here . Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: us-pg-askhr@hitachienergy.com . Resumes and applications will not be accepted in this manner.