Design Researcher
Highbrow LLC - FL, United States![Highbrow LLC](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at Highbrow LLC
Overview
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Overview
Job Title: Design Researcher
Job ID: 2022-11717
Job Location: South Florida
Job Travel Location(s):
# Positions: 1
Employment Type: W2
Candidate Constraints:
Duration:Long Term
# of Layers:0
Work Eligibility:All Work Authorizations are Permitted
Key Technology:wealth management
Job Responsibilities:
- Responsible for the user experience of customer- and employee-facing touchpoints for banking, investing, and insurance.
- Conducts user research and evaluation, enabling exceptional user experience across all client touchpoints.
- Enables evidence-based strategy and design decisions through the execution of human factors research methods and skillful communication of the latest findings
- Collaboration: working with service design directors, designers, and business stakeholders to understand and support their research needs; maintain and build relationships across various stakeholder groups; support Research team members as required
- Research design: defining research questions, creating the research approach and participant recruitment plan, and selecting appropriate methods of data collection and analysis
- Research preparation: creation of participant screeners; recruiting from internal employee panels or working with vendors to recruit external participants; creating research protocols
- Data collection: conducting design research methods including observation/ethnography, diary studies, user interviews, usability testing, card sorting, etc.
- Analysis: utilizing qualitative and quantitative approaches to make sense of the data collected
- Reporting: translating findings into easily understandable insights used to drive ideation and inform design, in diverse formats including experience maps, usability test reports, personas, etc.
- Vendor oversight: as required, oversee research vendors carrying out studies on behalf of Design Research
- Education: Increase awareness of Design Research methods and processes with our internal and external partners; share areas of expertise within the Research team as required to support project and expand Research knowledge base and tools
Skills and Experience Required:
- Experience in Wealth management companies
- Creating experiences across all customer touchpoints
- Deep knowledge of and experience with User-Centered Design and Human Factors research methods
- Strong communications skills: written, oral, and graphical
- Strong project management skills with ability to balance tasks spanning multiple studies
- Knowledge of inferential statistics and familiarity with statistical analysis software (e.g., R, SAS, SPSS) is an asset
- Undergraduate degree is required (graduate degree preferred) in psychology, anthropology, computer science, industrial engineering, human factors, human-computer interaction, or a related field