Disney Parks and Resorts is hiring: Social Media Moderator in San...
Disney Parks and Resorts - San Antonio, TX, United States, 78208Work at Disney Parks and Resorts
Overview
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Overview
Disney Direct to Consumer (DTC) includes premium streaming services with Hulu, a premium streaming service that offers premium originals, current season TV, a massive library of hit series and movies, and live television. Disney+ is the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our DTC team is looking for hardworking team players to join the Viewer Experience team, who will thrive upon the legacy of Disney. The day-to-day leader for Incident Management Analysts and Hulu embraces unconventional thinking and is passionate about contributing to The Walt Disney Company's direct-to-consumer (DTC) experience through strategic hard work and determination.
Hulu is seeking a Social Media Moderator who will be an exceptional addition to our Viewer Experience team. As a Social Media Moderator at Hulu, you will be the first point of contact for supporting viewers through Facebook and Twitter, as well as a critical brand ambassador. The right person for this role is enthusiastic about our customers' needs, social media savvy, ready to take on new challenges, and strives to meet team and company-wide performance goals.
You are a person who can blaze forward independently but work well with your teammates. If you enjoy delivering best-in-class customer service via social channels, then this is a great role for you!
What You Will Do
- Assist viewers through Twitter and Facebook with inquiries about account management, billing issues, content, and site and application navigation.
- Relay expert-level knowledge of the Hulu service and products to users in an easy-to-digest way.
- Communicate user feedback and blocking issues to Resolution Specialists with detail and precision.
- Identify and communicate trends and improvements to the social media team to help drive business.
- Communicate real-time device and technology issues to developers and engineers.
Required Qualifications & Skills
- A high school diploma or GED plus one year of experience in customer service.
- 2 or more years of experience in customer service and/or retail.
- Excellent communication (written, oral, interpersonal), grammar and analytical skills.
- Strong understanding of social media platforms, particularly Facebook and Twitter.
- Have a positive, can-do attitude. You're flexible and have no problem quickly switching gears to better accommodate the needs of our viewers or our team.
- Value accountability across the board and take ownership of issues from start to finish.
- The ability to thrive in a fast-paced environment and stay calm under pressure.
- Strong attention to detail.
- You have a growth mindset and see change as an opportunity and are willing to take initiative to help find solutions when needed.
Preferred Qualifications
- BS/BA degree or relevant professional experience.
Disability accommodation for employment applications
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
About Disney Direct to Consumer:
Disney's Direct to Consumer team oversees the Hulu and Disney+ streaming businesses within Disney Entertainment helping to bring The Walt Disney Company's best-in-class storytelling to fans and families everywhere.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Hulu, LLC, which is part of a business we call Disney Direct to Consumer.
Hulu, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world. #J-18808-Ljbffr