B&A
IT Technical Writer Job at B&A in Washington
B&A - Washington, DC, United States, 20002
Work at B&A
Overview
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Overview
IT Technical Writer:
At B&A, we foster and embrace a distinct set of values that we live by and instill in all aspects of our organization: dedication, commitment, partnership, trust, and recognition. We have incorporated these values into successful delivery for our customers since 1988. B&A believes in ensuring its employees feel deeply connected to B&A, recognizing successes and hard work, and providing continuous opportunities to learn and grow. Our people are entrepreneurial thinkers that combine mindset, vision, and experience to drive value - not only to us as an organization, but to the clients we support. We promote a collaborative culture with our clients, and with each other, as one team working towards a common vision. We'd love for you to join our team!
Job Summary
B&A is looking for an IT Technical Writer to join a contract with a federal government client in support of an important mission. We are seeking a skilled IT Technical Writer to create clear, concise, and comprehensive documentation for our IT systems, software, and technical processes. The ideal candidate will work closely with developers, engineers, and product teams to translate complex technical concepts into user-friendly content.
Responsibilities
Education and Experience
Required Skills
Desired Skills
Security Clearance
More About B&A:
Notable Clients
B&A has grown to be a company that is trusted by our clients for exceptional service, innovative solutions, and inspired employees. Our service extends through federal, state, and local Government, the private sector, and higher education. Some of our notable clients include Department of Homeland Security, U.S. Customs and Border Protection, U.S. Senate, U.S. Courts, U.S. Census Bureau, U.S. Navy, and more.
Diversity, Equity, and Inclusion
B&A affirms its long-standing commitment to maintain a diverse workforce reflective of the communities in which it operates, strives to maintain a business culture that recognizes the contributions and interests of diverse cultural and social groups, and seeks to maximize employee efforts by understanding individual differences and perspectives.
Benefits and Programs
B&A is proud to offer three robust individual and family medical plans to full time employees, including a Health Savings Account (HSA) option as well as dental, vision, life & AD&D, disability, Teladoc, accident, and critical illness insurance. In addition to these benefits, B&A employees enjoy paid time off, B&A sponsored trainings and certifications, pet insurance benefits, commuter transit benefits and a free subscription to a virtual exercise platform (NEOU). B&A's 401(k) plan is available to all employees and includes a company matching contribution.
B&A has launched several programs to focus on employee engagement, wellness, and assistance. These include:
At B&A, we place significant importance on improving the communities and lives of citizens across the nation through our involvement, technology expertise, and employees. B&A puts an emphasis on charitable efforts in the Northern Virginia area, including Capital Area Food Bank pantry drives, book donations, Hope for Henry Foundation events, and many more. In recognition of all these efforts, B&A has been named a Companies as Responsive Employers (CARE) award recipient by Northern Virginia Family Services and nominated by the Northern Virginia Chamber of Commerce for Outstanding Corporate Citizenship Award.
EEO
B&A provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. B&A complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy covers conduct occurring at B&A's offices, and other workplaces (including client sites) and all other locations where B&A is providing services, and to all work-related activities.
EEO is the Law
Affirmative Action Plan
As a federal government contractor and based on Executive Orders and applicable laws and regulations, B&A develops and maintains annual written Affirmative Action Plans and endeavors to hire and advance qualified minorities, females, individuals with disabilities, and protected veterans.
B&A participates in e-Verify. We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 Form to confirm work authorization.
At B&A, we foster and embrace a distinct set of values that we live by and instill in all aspects of our organization: dedication, commitment, partnership, trust, and recognition. We have incorporated these values into successful delivery for our customers since 1988. B&A believes in ensuring its employees feel deeply connected to B&A, recognizing successes and hard work, and providing continuous opportunities to learn and grow. Our people are entrepreneurial thinkers that combine mindset, vision, and experience to drive value - not only to us as an organization, but to the clients we support. We promote a collaborative culture with our clients, and with each other, as one team working towards a common vision. We'd love for you to join our team!
Job Summary
B&A is looking for an IT Technical Writer to join a contract with a federal government client in support of an important mission. We are seeking a skilled IT Technical Writer to create clear, concise, and comprehensive documentation for our IT systems, software, and technical processes. The ideal candidate will work closely with developers, engineers, and product teams to translate complex technical concepts into user-friendly content.
Responsibilities
- Develop, edit, and maintain technical documentation, including user manuals, API documentation, system specifications, and process guides.
- Work with IT teams to document software, hardware, and network systems for internal and external use.
- Translate complex technical information into accessible and easy-to-understand content for various audiences.
- Create diagrams, flowcharts, and visuals to enhance technical documentation.
- Maintain documentation libraries and ensure they are up-to-date with system updates and changes.
- Collaborate with subject matter experts (SMEs) to gather technical details and ensure accuracy.
- Ensure compliance with documentation standards and best practices.
- Assist in creating training materials and FAQs for IT products and services.
Education and Experience
- Bachelor's degree in English, communications, journalism or a related field required.
- 10 years of experience.
Required Skills
- Sound foundation in grammar, punctuation, and use of the English language, with emphasis on producing clear, direct prose.
- 7 years' experience developing IT presentation material for technical information (cybersecurity)
- 10 years' experience working collaboratively with senior and support IT personnel
- 10 years of experience with Microsoft Office Tools such as Word, PowerPoint Excel, Visio, and Forms
Desired Skills
- Additional education or certifications (e.g., Network+, Security+, CISSP) in IT/Information Security preferred.
- Experience with Agile development methodologies.
- Knowledge of programming languages like Python, Java, or JavaScript is a plus.
- Previous experience in IT service management (ITSM) or technical support documentation.
Security Clearance
- eligible to obtain a security clearance.
More About B&A:
Notable Clients
B&A has grown to be a company that is trusted by our clients for exceptional service, innovative solutions, and inspired employees. Our service extends through federal, state, and local Government, the private sector, and higher education. Some of our notable clients include Department of Homeland Security, U.S. Customs and Border Protection, U.S. Senate, U.S. Courts, U.S. Census Bureau, U.S. Navy, and more.
Diversity, Equity, and Inclusion
B&A affirms its long-standing commitment to maintain a diverse workforce reflective of the communities in which it operates, strives to maintain a business culture that recognizes the contributions and interests of diverse cultural and social groups, and seeks to maximize employee efforts by understanding individual differences and perspectives.
Benefits and Programs
B&A is proud to offer three robust individual and family medical plans to full time employees, including a Health Savings Account (HSA) option as well as dental, vision, life & AD&D, disability, Teladoc, accident, and critical illness insurance. In addition to these benefits, B&A employees enjoy paid time off, B&A sponsored trainings and certifications, pet insurance benefits, commuter transit benefits and a free subscription to a virtual exercise platform (NEOU). B&A's 401(k) plan is available to all employees and includes a company matching contribution.
B&A has launched several programs to focus on employee engagement, wellness, and assistance. These include:
- The B&A Cares program: 30/60/90-day wellness check ins, personal development, financial management, and stress management seminars, and more
- A formal mentorship program
- Job shadowing and cross training opportunities
- Brand Ambassador program
- Employee Assistance Program (EAP) - Access to various support resources to include counseling, legal guidance, financial planning, and more
- Monthly teambuilding events
- B&A Annual Wellness Challenges: #StepWithB&A, #WalkDuringLunchWithB&A, #VolunteeringWithB&A, #ExerciseDuringLunchWithB&A, and more
At B&A, we place significant importance on improving the communities and lives of citizens across the nation through our involvement, technology expertise, and employees. B&A puts an emphasis on charitable efforts in the Northern Virginia area, including Capital Area Food Bank pantry drives, book donations, Hope for Henry Foundation events, and many more. In recognition of all these efforts, B&A has been named a Companies as Responsive Employers (CARE) award recipient by Northern Virginia Family Services and nominated by the Northern Virginia Chamber of Commerce for Outstanding Corporate Citizenship Award.
EEO
B&A provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. B&A complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy covers conduct occurring at B&A's offices, and other workplaces (including client sites) and all other locations where B&A is providing services, and to all work-related activities.
EEO is the Law
Affirmative Action Plan
As a federal government contractor and based on Executive Orders and applicable laws and regulations, B&A develops and maintains annual written Affirmative Action Plans and endeavors to hire and advance qualified minorities, females, individuals with disabilities, and protected veterans.
B&A participates in e-Verify. We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 Form to confirm work authorization.