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Job Vacancy Announcement: IT Business Analyst 1 – Technology/Communications

Location: Department of Public Safety Headquarters – Atlanta, GA

Pay Grade: J

Job Code: ITP060

Salary Range: $48,000- $52,000

The Georgia Department of Public Safety (DPS) oversees the day-to-day operation of the Georgia State Patrol (GSP), Capitol Police and the Motor Carrier Compliance Division (MCCD).

The Technology Section provides service and support to all DPS personnel in areas related to information technology and communications. The section is tasked with the purchase, installation, maintenance and training for computers and software, public safety radios, as well as landline and mobile telephone equipment.

The IT Business Analyst analyzes customer business needs and participates in the planning, design and implementation of new or enhanced systems. The Business Analyst supports the user community in the use of functional business tools and support systems.

Responsibilities :

• Administers training for business users on telephone systems.
• Manages the cellular and landline accounts for the Department, including AT&T, Verizon, and Southern Linc Accounts.
• Analyzes information to determine nature and extent of customer requirements and concerns.
• Assists in the development of standards and procedures used in the development of new or enhancement of existing systems.
• Consults with vendors or technical staff to ensure that functionality of automated system is consistent with adherence to laws, regulations, and best practice standards by users.
• Develops change management plans for transition to new or upgraded phone systems.
• Documents business processes for users of new or upgraded systems.
• Participates in evaluation of new technologies or solutions to improve service and efficiency of systems.
• Participates in the establishment of standards and procedures to be used in the development of systems.
• Provides customer support in the maintenance of systems.
• Researches and analyzes system/user problems by applying a variety of analytical and research techniques.
• Tests or coordinates testing of new installations or upgrades.
• Assists with purchase orders for equipment, including tracking orders until final destination is reached.

Other Duties:

In addition to the Business Analyst role described above, the successful candidate will also have the flexibility to work within the sub-units of the Technology Section (Networking, Technical Support, Application Development, CAD/RMS, and Telecommunications). These other duties may account for approximately 50% of their working time.

Training/Learning Opportunities:

If there is a specific focus area within the Technology Section that the applicant is interested in pursuing, there will be opportunities for on-the-job training and development, specifically within the sub-units mentioned above.

We are looking for an individual with a passion for IT and radio/phone communications, and who has a desire to improve their knowledge and skills in our focus areas. Formalized training will be available to the right candidate, after demonstrating the appropriate interest, willingness to learn, and commitment to DPS and our mission.

Added Benefits:

This position provides for a healthy work/home life balance with working hours on Monday thru Friday, 8am to 4:30pm, with the possibility of flexible hours and telecommuting after sufficient training and a proven ability to perform normal tasks without supervision.

The position is located at DPS headquarters in the Grant Park area. The facility is easily accessible, just outside downtown Atlanta. Free parking is available and there is easy access to public transportation. There is a gymnasium on site which may be utilized at no charge.

There is also a credit union located on the premises with ATM facilities.

DPS employees enjoy working in a family atmosphere, where there is genuine care and concern for the staff. We believe strongly in the mission of our agency and welcome the right candidate to become part of the DPS family, as we continue to serve our citizens.

Preferred Qualifications:

Demonstrated knowledge, ability, and experience in the following areas:

• Analytics, Planning and Research
• Cellular/landline account billing
• Network Administration
• Geographic Information Systems/Mapping
• Application Development/Programming
• Helpdesk (Technical) Support

The Georgia Department of Public Safety is an Equal Opportunity Employer. Employees and applicants will not be discriminated against on the basis of race, color, religion, gender, natural origin, age, disability or genetic information.

This is an unclassified position unless filled by a classified employee. Only applicants chosen for interview will be contacted.

Minimum Requirements:

High school diploma/GED and one (1) year of experience providing information and referral services to the public.

• Agency Logo:
• Requisition ID: INF02MX
• Number of Openings: 1
• Advertised Salary: $48,000 - $52,000
• Shift: Day Job
• Posting End Date: Mar 7, 2025