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Purpose of the Team: This team is responsible for working with law enforcement agencies, ingest and disposition the data received and then provide data back to law enforcement. The other side of the team owns systems that are used in investigations for digital threats. Key projects: This role is a technical writer that can work closely with engineers, or review transcripts of conversations with engineers, and convert those to troubleshooting guides or other relevant knowledge base articles. Typical task breakdown and operating rhythm: The role will consist of 30% collaborating with software engineers and other technical team members, 30% ensuring all documentation is accurate up to date, 30% reviewing and editing existing documentation and then 10% meetings. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Required Skills & Experience Bachelors degree in technical field 2-4 years experience with Confluence, and Markdown editors, experience in version control systems (GIT) 2-4 years experience working with Agile methodologies and software development lifecycle (SDLC). Excellent written and verbal communication, strong ability to explain technical concepts clearly and concisely, proficiency in using documentation tools and software, such as Microsoft Word Nice to Have Skills & Experience Previous experience working for META, GOOGLE, APPLE Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.