User Experience (UX) Design Intern, Summer 2025 (Internship) - 10...
Bank of Montreal - New York, NY, United States, 10261
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Overview
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Overview
User Experience (UX) Design Intern, Summer 2025 (Internship) - 10 weeks
Application Deadline: 02/09/2025
Address: 151 W 42nd Street, New York, NY, USA
Please note, this is a full-time (40 hours per week) internship role based out of New York, NY (Hybrid).
As a User Experience (UX) Design Intern, you will help shape digital transformation across BMO Capital Markets, executing on our global client-centric product design experience strategy. You will work in a fast-paced environment, learning the experience design process: engage, identify, discover, innovate, realize, analyze. You will join a team designing best-in-class financial product solutions for our users.
As a co-op/intern student at BMO, you will have the opportunity to be heard, keep growing and make a difference. You will be part of our campus program to gain the skills and knowledge needed to take on roles similar to the description listed below.
Our student experience is designed to integrate you to the BMO team from day one by adding value in the work you do. You will have the opportunity to participate in programs such as the Women in Technology Mentorship Program, BMO Social Squad student-led activities, BMO Academy corporate learning platform, and access to various Employee Resource Groups to further develop your network within BMO.
Note: Only students currently enrolled in an academic program and returning to their studies will be considered for Co-op/Internship opportunities.
To apply for this opportunity, please submit your cover letter, resume and an unofficial copy of your academic transcript. By applying for this general posting, you will be considered for a number of different student opportunities across multiple locations. If you are selected to move forward, you will be provided additional information.
Responsibilities:
- Apply and advocate for design thinking to elevate design maturity across the organization.
- Conduct user research to better understand user & business needs and objectives (e.g. user interviews, usability tests, workshops, user journey maps, etc.).
- Produce design artifacts to facilitate ideation and define solutions (e.g. whiteboards, user flows, wireframes, prototypes, etc.).
- Present and communicate ideas with stakeholders and other teams.
- Provide detailed design specifications and documentation for UI development team.
- Identify short- and long-term value creation opportunities for target customer segments.
- Recommend changes to maintain the overall business for the customer segment.
- Develop solutions and make recommendations based on an understanding of the business strategy and stakeholder needs.
- Support the execution of strategic initiatives in collaboration with internal and external stakeholders.
- Conduct independent analysis and assessment to resolve strategic issues.
- Build effective relationships with internal/external stakeholders and ensure alignment.
- Break down strategic problems, and analyze data and information to provide insights and recommendations.
- Design and produce regular and ad-hoc reports, and dashboards.
- Build change management plans of varying scope and type; lead or participate in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
- Lead or participate in defining the communication plan designed to positively influence or change behaviour; develop tailored messaging; and identify appropriate distribution channels.
- Execute work to deliver timely, accurate, and efficient service.
- Contribute to the development of customer experience blueprints for priority customer segments and customer value propositions to identify value-creation opportunities, such as new tools or services.
- Coordinate streams of work with multiple internal partners (e.g., Product, Marketing, Sales, Pricing, Risk, Technology, Operations) to deliver a seamless customer experience.
- Review the customer segments for effectiveness, consider industry trends to recommend and/or implement enhancements.
- Work closely with the Enterprise Customer Experience team to design, develop, and implement customer experience tools and frameworks.
- Analyze trends, behaviors, and demographics to build increased understanding of customer needs and expectations, track performance, and address any issues.
- Influence others with or without formal authority to structure ideas or proposals that engage the agreement, commitment, and championship of others.
- Think creatively and propose new solutions.
- Exercise judgment to identify, diagnose, and solve problems within given rules.
- Work mostly independently.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- Currently working towards a certificate or degree in Design, Human-Centered Interaction, or other equivalent discipline.
- Experience with design/wireframing/prototyping tool (e.g. Figma, Sketch, Adobe CC, etc.).
- Demonstrate design thinking and craft a portfolio with at least 2 UX case studies.
- Working experience with developing customer acquisition, segmentation, and growth strategies and market research.
- Strong understanding of applicable policies, procedures, and practices.
- Solid understanding of related legal and regulatory requirements.
- Verbal & written communication skills - In-depth.
- Collaboration & team skills - In-depth.
- Analytical and problem-solving skills - In-depth.
- Influence skills - In-depth.
Salary: $48,400.00 - $90,200.00
Pay Type: Salaried
BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.
About Us:
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people
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