Content Strategy Lead Job at Humana in Des Moines
Humana - Des Moines, IA, United States, 50319
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Overview
Humana Content Strategy Lead Des Moines, Iowa Apply Now
Become a part of our caring community and help us put health first
Humana’s Customer Experience (CX) team within the Retail Insurance business was formed to deliver an easy, personalized healthcare experience for all our health plan members. This team operates with a mandate to break down traditional silos and design solutions based on how our members seek and receive care. By teaming differently, pioneering agile methodologies, and relentlessly focusing on the human experience, the Customer Experience team seeks to deliver on this promise for all our members.
We are looking for a Content Strategy Lead who is human-centered, detail-oriented, and influential. You will work surrounded by peers with diverse skillsets to design end-to-end member experiences. You will lead the development of content strategies shared among multiple stakeholder groups and create and implement guidance that ensures distributed publishing teams communicate accurately, consistently, and strategically about products and services across member touchpoints.
Key Role Functions
- Design and lead content workstreams within large and complex projects.
- Define and evolve content strategies that align multiple stakeholders in support of member objectives and business goals.
- Inventory and assess product and service content for accuracy, clarity, completeness, and consistency across member journeys.
- Lead creation and socialization of tools, standards, and guidelines that support content creators, reviewers, and publishers.
- Define governance needs and create governance plans in coordination with business partners.
- Ensure content success metrics are defined, measured, and tracked to inform improvement opportunities and successes.
- Form trusted relationships that lead to influence and partnerships across departments.
- Co-design and apply user research to inform content development and optimization.
An exceptional content strategist on our team is relentlessly curious. They quickly identify the right work to do and how best to do it. They draw out what’s important in concise, actionable ways and avoid getting stuck in swirl or perfection. They move stakeholders and team members forward with a pragmatic focus on impact. And they remain undaunted in fluid and dynamic situations, such as changing constraints, timelines, and priorities.
Required Qualifications
- 7+ years of human-centered design and content strategy experience.
- 2+ years of horizontal leadership experience (collaborating across various departments to drive cross-functional initiatives).
- Demonstrated experience designing and leading content workstreams within large and complex projects.
- Demonstrated experience working quickly and efficiently across various stages of the design process (e.g., research, synthesis, prototyping, testing).
- Expert facilitation skills with the ability to design and deliver multiple types of design activities with consumers and business stakeholders.
- Advanced communication and storytelling abilities.
This is a remote role anywhere in the US that will require you to accommodate Eastern Standard Business Hours.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$104,000 - $143,000 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status.
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