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Heavy Equipment Service Writer Robert H Finke & Sons Inc. Selkirk NY - Full-time Job Description: We are seeking a motivated and customer-oriented individual to join our team as a Heavy Equipment Service Writer. In this role, you will use your expert knowledge to understand the client’s problems and explain their needs to the staff for satisfactory service / repairs in a timely fashion. The ideal candidate will have a strong technical aptitude, excellent customer service skills, and a passion for the heavy equipment industry. Responsibilities: Interact with customers, listen to their questions and concerns and provide timely responses Educate clients about the company’s products, services, and offers Schedule appointments, take orders, monitor service progress, calculate charges, and process payments Review of customer accounts and report changes to internal staff Manage complaints and returns. Resolution of customer grievances to achieve 100% customer satisfaction. Record customer details and transactions Serve as a customer relationship manager Serve as a link between the customer and different departments in the organization Support in-house service team with parts needs for service/repair of our large rental fleet. Provide accurate price quotes and availability information to customers. Develop and maintain strong customer relationships through excellent service and product knowledge. Collaborate with partse and sales departments to ensure customer needs are met. Stay current on industry trends and product knowledge through training and self-study. Qualifications: High school diploma or equivalent; technical or vocational training preferred. Experience in heavy equipment service writing or a related field is a plus. Strong customer service and communication skills. Proficiency in using computer systems and parts catalogues. Ability to work in a fast-paced environment and handle multiple tasks. Detail-oriented with good organizational skills. Ability to lift heavy parts and accessories as needed. Valid driver's license with a clean driving record. We offer a competitive compensation package, along with comprehensive benefits. Join our team and be part of our success! To apply for this position, please email your resumes to Ron Richards: rrichards@finkeequipment.com Or call 518 767 9331 Robert H Finke & Sons Inc. 1569 US 9W Selkirk NY 12158 www.finkeequipment.com