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Job Description

Salary:

Job Summary: Securiport LLC is a US company based in Reston, VA, specializing in designing and implementing passenger biometric recognition, immigration processing, and intelligent information reporting and management systems based on advanced technological solutions. Securiport provides a complete immigration processing solution and analytics to maintain border security. Services include technical analysis, design, implementation, and maintenance of Securiport's software solutions, training, and technical support to field operations.

You will collaborate with engineers, product managers, and operations support to produce manuals, guides, FAQs, API documentation, and internal documentation to support both technical and non-technical audiences.

You will be working in a hybrid Agile/Waterfall software lifecycle, with a strong bias toward Agile.

Essential Functions

• Develop and maintain high-quality technical documentation including user manuals, installation guides, API documentation, and training materials.
• Work closely with teams to gather information and understand complex systems.
• Translate complex technical concepts into easy-to-understand content.
• Edit, standardize, and revise material prepared by other writers or personnel.
• Create diagrams, charts, and other visual aids to assist users in understanding products.
• Ensure documentation is consistent in style, tone, and format across all outputs.
• Maintain document repositories and manage version control.
• Collaborate with UX/UI designers and developers to ensure seamless user experience.

Required Knowledge, Skills, Abilities

• Excellent written and verbal communication skills.
• Proficiency with documentation tools such as MadCap Flare, Adobe FrameMaker, Microsoft Office, or similar.
• Familiarity with markup (e.g., Markdown, HTML) and version control systems (e.g., Git).
• Ability to handle multiple projects simultaneously.

Qualifications

• Experience with Agile/Scrum methodologies.
• Knowledge of content management systems (CMS).
• Understanding of APIs and developer documentation best practices.
• Basic understanding of UX/UI design principles.

Required Education, Certifications/ Licenses, Related Experience

• Minimum 2 years experience in a similar discipline, with a Bachelor's degree in Technical Writing, English, Computer Science, Engineering, or a related field.

Physical Job Requirements

• This position requires the ability to remain in a stationary position (standing and/or seated) at all times.
• This position requires the ability to spend all the time viewing computer monitors.

Travel Requirements

• This position has no travel requirements.

Must be authorized to work for any employer in the U.S. Only local candidates will be considered.

Securiport is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, sex, national origin, childbirth or related medical conditions, expression, sexual orientation, gender identity, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics. Securiport is committed to providing reasonable accommodations to applicants with disabilities. Please see the U.S. Department of Labor's EEO poster and supplement for additional information.

Disclaimer: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. The statements are intended to describe the general nature and level of work and are not exhaustive. This document does not create an employment contract, implied or otherwise, and all employees are employed at-will.