Systems Consultant (Recording Studio)
KeenLogic - Washington, DC
Work at KeenLogic
Overview
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Overview
Location: Washington, D.C. - Hybrid Work Schedule
Clearance: Clearable U.S. Citizen
Experience and Education Requirements:
Bachelor's Degree in a relevant field (such as computer science, information technology, or business administration) is often required.
5+ years of direct customer support experience.
Job Description:
Customer Support and Communication:
- Exceptional verbal and written communication skills required to prepare and deliver technical briefings and reports to SAA staff and/or hardware and software vendors.
- Ability to effectively teach technical concepts to customers, ensuring proper understanding and use of studio technology.
- Support all aspects of the operations, including computer support in relation to coverage on the Senate floor; and the Senate's recording studios, audio studios, video tape rooms, closed captioning rooms, graphics shop, scheduling and billing systems, streaming audio/video servers, and web server.
- Experience supporting both Windows and Apple environments along with associated back-up solutions.
- Proficiency in installing and troubleshooting hardware and software across both platforms, specifically for audio and recording studio setups.
- Support the network engineering, systems integration, graphics, office automation support, hardware/software troubleshooting, interface with application vendors, systems analysis/programming, and web development
- Experience in supporting iOS and Android devices, including integration with studio equipment.
- Familiarity with audio interfaces, recording equipment, and peripherals used in professional recording studios.
- Ability to diagnose and resolve technical issues efficiently, particularly those related to audio systems and recording setups.
- Knowledge of best practices for maintaining and optimizing studio hardware and software.
- Provide expert-level troubleshooting support for system issues, working with internal and external teams to resolve complex problems.
- Lead root cause analysis for system failures and implement corrective actions to prevent recurrence.
- Support the transition to operational systems, ensuring smooth handover to the maintenance teams.
- Develop preventative maintenance programs and backup/redundancy systems to ensure that the recording studio has uninterrupted operations
- Willingness to stay up to date with the latest technologies and advancements in studio software, hardware, and recording techniques.
- Flexibility to adapt to evolving technical environments and user needs in the recording studio.