
Editorial Assistant/Customer Service Rep
Kirkus Media - New York, NY
Work at Kirkus Media
Overview
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Overview
Kirkus Reviews is seeking an excellent editorial assistant/customer service representative for its Indie (self-published) section. This person will be responsible for assisting authors and corporate partners; maintaining our database; assisting the editors; performing clerical tasks, including mailing/unpacking packages; as well as fact checking, assisting with new projects, including podcast interviews, and other responsibilities. The primary focus, however, will be helping self-published authors with all of their questions, concerns, complaints, etc. An empathetic, patient person who follows instructions well and feels personal reward from supporting others is a must; a book lover who appreciates the journey of a writer is a big plus! Individuals in the BIPOC, LGBTQIA+, disabled, and other traditionally underrepresented communities are highly encouraged to apply. This is a full-time position based in New York, NY. Payment is $44k-50K annually. Benefits include health, dental, vision, 401k, PTO, and more. EOE.
Qualifications/Experience
- Highly organized
- Professional demeanor
- Able to multitask in a fast-paced environment
- Interest in developing knowledge of book industry trends, especially self-publishing and e-books
- 2-3 years customer service experience
- Positive attitude
- Exceptional written and verbal communication skills and a pleasant telephone manner
- Able to work independently and self-manage
- Confidence and a customer-focused personality
- Project management skill, attention to detail, ability to juggle multiple deadlines
- Proficiency in Microsoft Office, Excel, and aptitude to learn internal software programs
Please send salary requirements, cover letter, and resume to Dan Nolan at DNolan[at]kirkus.com. No phone calls, please.