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***This job opportunity is not in the classified service and is not covered by the West Virginia Division of Personnel merit system. ***

Division:  WV Lottery - Video

Office Location:  64 Sterling Drive Bridgeport, WV  26330

Under general supervision, at the full performance level, this position works in the WV Lottery Video Operations call center to provide technical support to external end users for problems related to video lottery terminals located at licensed limited video lottery venues and casinos in West Virginia.  

Monitors and operates the Lotterys various systems located in our primary and secondary data centers.   Perform first-level problem determination on complex systems and collaborate with 3rd party system vendors to troubleshoot and resolve problems.

Directs calls to appropriate personnel within the division when further assistance is required to answer questions regarding video lottery terminal installations, configurations, error messages, project status, system procedures, online transactions, system status, and downtime.  Assist with conducting nightly drawing procedures and monitoring lottery internal control systems for in state and multi-state draw games.  Assist the site supervisor with facility management duties at the Lotterys secondary site.

Work may require in-state travel and overnight stay.  Perform related work as required.

Primary location will be at the Lotterys secondary site in Bridgeport, WV.  The primary work schedule will day shift (8 am to 4 pm) and may be subject to last-minute changes and 24/7 on-call status, as assigned.

Applicants are subject to an extensive background investigation by the WV Lottery Security Division.  No person shall be appointed, employed, or continue to serve in any position or employment with the commission who has been convicted of any violation of the lottery law or of any felony or any crime related to theft or gambling.  The commission shall remove or discharge any person so convicted.

Click The APPLY Link To Apply Online. 

IMPORTANT: You MUST complete ALL parts of the application, including the Work Experience section, or you may attach a detailed resume. Please make sure to review the Other Information section of this listing for any specific instructions of the hiring department. 

ATTENTION: Applicants may provide verification of post high school education by submitting an official transcript or diploma, training or licensure earned pertaining to this position by the closing date of the posting, if not previously verified. Protecting your personal information is our highest priority.  If your official transcript, training/licensure, or Veterans documentation contains your Social Security Number and/or birthdate, please redact any personal information before submitting it to the Division of Personnel.

Please attach documents to the online application before submitting it. Or, you may email it to: applicantservices@wv.gov or by U.S.mail to: WV Division of Personnel, 1900 Kanawha Blvd. E., Building 3, Suite 500, Charleston, WV 25305.

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