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Salary: $18.68 Hourly
Location : Chapel Hill, NC
Job Type: Seasonal
Job Number: T24-25/01922
Department: Library
Opening Date: 03/03/2025
Closing Date: 3/16/2025 11:59 PM Eastern

Summary
We are looking to hire 3-4 employees as Summer Library Assistants, to help provide an outstanding library experience for our diverse community during the library's busiest season. These are part-time positions, with candidates working 15-20 hours/week during the months of April-August 2025.

Interviews for this position will be held (virtually) in early April.

• Do you enjoy providing top-notch customer service?
• Do you love connecting kids and families with great books, programs, and services?
• Does the idea of creating a welcoming atmosphere for diverse populations excite you?

The Town of Chapel Hill is a welcoming and safe place for everyone. When we are successful, Chapel Hill will be a place where all people thrive.

The Chapel Hill Public Library is a future-focused, user-centric organization, dedicated to the concept of continual improvement. We are guided by our Service Pledge to provide friendly, helpful, responsive, and engaged service to our community whenever and whyever they choose to visit us.

Who we're looking for:

• You are friendly, engaging, patient and optimistic. You enjoy working with the public and being of service.
• You love books and are comfortable recommending all kinds of books to all kinds of people.
• You are a team player who thinks quickly on your feet.
• You are comfortable using, troubleshooting, and assisting in the use of computing devices, including desktop, mobile, and emerging technologies.

This is a temporary appointment from April 28 - Aug 30, 2025. The Town may choose to extend the term of employment beyond Aug 30, 2025.

Essential Functions

• Provide outstanding customer service in person, on the phone, and online. Initiate contact with customers, provide helpful, friendly, knowledgeable service, take ownership of completing transactions & resolving problems, communicate effectively.
• Help customers discover materials, both in house and online. May include checking in/shelving materials, processing/mending materials, merchandising collections, creating written content, etc.
• Help people navigate library services. May include helping with patron registration & accounts, maintaining catalog records, resolving routine problems with library equipment & services, providing instruction or recommendations, etc.
• Assist with library and/or Town programs, promotions, and initiatives. This may include leading a story time, coordinating a book group, assisting with launch of new service, contributing to social media, serving on a library or Town-wide committee, etc.

• Performs other tasks as required.

Supervision
Work may require the direction of volunteers or interns.

Physical Demands
The work is performed sitting, standing, walking, squatting, reaching, and bending. The employee uses equipment requiring a high degree of dexterity. May require lifting 10-15 pounds.

Work Environment
The work is typically performed in an office environment.
Minimum Qualifications

Knowledge of:

• Town and Library policies and procedures
• Library materials and availability
• Online resources
• Microsoft Office suite
• Desktop PCs and mobile devices.

Ability to:

• Positively interact with a diverse clientele
• Interpret and communicate library policies and procedures
• Accomplish detail-oriented tasks
• Solve problems and make sound decisions
• Model the Town VALUES of RESPECT

Minimum Qualifications:
An equivalent combination of education and experience that provides the required knowledge, skills and abilities to perform the duties of the job.

Formal Education
Bachelor's Degree or equivalent

Experience
Minimum one year experience in a customer service environment required. Library or bookstore experience preferred.

Certification & Other Requirements
None
The Town of Chapel Hill offers comprehensive and competitive benefits to regular full time and part time employees.

Health Insurance
Health insurance is effective the first day of employment. The town will provide full-time employees group medical insurance including family coverage. Employees and the town will share equally in the additional cost of the base plan for dependent coverage if employees desire to purchase such coverage for family members.

Retirement Health Savings Plan

Employees hired after June 30, 2010, in a regular full-time or regular part- time position are required to participate in the Retirement Health Savings Plan. Contributions are taken on a pre-tax basis. The current contribution amount is 1%.

Dental Insurance

Dental insurance is optional and is paid for by the employee. Coverage for eligible dependents is also available.

Paid Time Off

• Vacation/Annual Leave: Employees in regular full or part time positions earn between 12 and 26 days per year depending upon length of Town service.
• Sick Leave: Employees in full or part time regular positions earn 12 days per year.
• Paid Parental Leave: Eligible employees receive 6 weeks of Paid Parental Leave after birth or placement of a child in the home for adoption or foster care. This leave does not come from Employee's leave bank.
• Paid Holidays: There are 12 official Town holidays. Employees in full or part time regular positions are eligible for paid holiday time.
• Personal Leave: All employees in full or part time regular positions are granted 3 days of personal leave per year. This leave is non-cumulative

Local Government Retirement System

All employees in regular full or part time position are required to contribute to the retirement system. Contributions are taken on a pre-tax basis. The current contribution amount is 6%.

Supplemental Retirement Plans

• NC 401(k)-The Town makes a contribution of 5% to the 401(k) for all regular full and part time employees. There is no employee match required. Employees have the option of making contributions on a pre or post tax basis. The plan is administered by Prudential.
• 457 Deferred Compensation Plan-Town of Chapel Hill employees have the option of making contributions to a 457. The Town does not make contributions to this plan. The plan is administered by ICMA.

Disability Insurance

• Town Provided: The Town provides both short term and long term disability insurance to all regular full or part time employees. The plan will pay up to 50% of the employee's base income for non-job related injuries.
• Voluntary Short Term Disability: Employees have the option of purchasing supplemental disability insurance. This plan will pay employees a maximum of 25% of their base weekly earnings up to $400.

Life Insurance

The Town provides full and part time regular employees with an individual term life insurance policy. Employees have the option of purchasing additional life insurance for a small fee. Dependent life insurance is also available.

Direct Deposit

All employees hired after July 1, 2007 are required to have direct deposit.

Other Benefits

• Credit Union: Employees of the Town of Chapel Hill are eligible to open accounts at the Local Government Federal Credit Union.
• Parking is provided free of charge at or near worksites
• Annual longevity payment beginning with the 5th year of full or part time regular employment
• Tuition assistance is available upon completion of the initial probationary period
• Town has a Housing Assistance Program that assists employees secure housing in Town see the following https://www.chapelhillaffordablehousing.org/employee-housing

01

Please share with us an example of a time when you provided superior customer service. Please be specific.
02

From the position description, what about the position interests you and how has your experience helped prepare you to succeed in this role?
03

Are you available to work 1 weekend day each week as part of your regular schedule?

• Yes
• No

04

The hourly rate of pay for this position is $18.68 If offered the position, will you accept this hourly rate?

• Yes
• No

Required Question