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Content Summary: User Experience Designer II at Richfield, for C4 Technical Services User Experience Designer II Location: Remote Must have strong skills in mobile design, building within frameworks and design systems, strong UI skills and familiarity with Figma and Miro. Information Architecture Tell us about your department: People Technology is an agile, fast paced product space that is highly collaborative between design, product and engineering. The team works to build and support employee facing experiences as they manage their day-to-day work, career development, and benefits. It is the connective tissue that helps foster the relationship between the company and its employees. Project Description: The Skills and Learning space promotes the growth and development of employees. It helps them acquire the skills needed to progress in their career and provide better customer experiences through their knowledge and expertise. This space supports both native app and web platforms as well as SaaS platforms to create an integrated, seamless, end to end experience. Position Summary/Job Description: As a UX Designer on the People Technology Team, you will work closely with a team of UX designers, product managers, and engineers to create compelling human centered experiences across digital and physical touchpoints. The UX Designer role plays a central role in the promotion of Human Centered Design, participates in defining and facilitating discovery efforts, is responsible for the communication of design intent, delivering solutions, and advocating for continuous improvement of experiences for our users. Skills Overview: • 2 or more years as a UX Designer, or 4 or more years in related fields, or equivalent industry experience. (e.g. Product Designer, Information Architect, Visual Designer, Interaction Designer, UX Writer, Copywriter, Researcher, Multimedia, Communication, Marketing, Journalism etc.) • Creates appropriate UX Design deliverables to support the work effort of teams and to ensure standard design practices are utilized and overall experiences are consistent. • Participates in the presentation of high-level solutions and strategies to product and/or project stakeholders, engineering leadership, and UX leadership and can drive and negotiate consensus trade-offs effectively. • Leverage customer research, site metrics, and usability findings to back up assertions, make recommendations, and drive strategy. • Foster and participate in a culture of collaboration, feedback, and continuous improvement. • Intermediate knowledge of Experience Design principles, activities, deliverables and tools (e.g. collaboration sessions, designs, wireframes, prototypes, Figma, Miro, Jira, Sketch, etc.). What are some preferred/nice to have skills the manager is looking for? • Current online portfolio that demonstrates knowledge and skill in experience design. • Work with experience designers, product managers, engineering leads, and business stakeholders to gain alignment on solutions and align customer and business needs. • Supports the UX team in solution design by providing insights into current capabilities and functionality across all digital channels and other customer touchpoints. • Assist teams in defining the supporting strategy across product teams to create multi-channel experiences that reach into digital and physical touchpoints. • Participate in and help to lead UAT and team development and launch support activities. • Ability to work through complex design solutions and understand the technology behind those solutions • Experience in envisioning, defining and modeling end-to-end, multichannel customer experiences. • Be curious, collaborative, self-driven, self-aware, outgoing, and relationship focused. #DICE cschulz@c4techservices.com