Library Circulation Assistant Job at Craven Community College in ...
Craven Community College - New Bern, NC, United States, 28560
Work at Craven Community College
Overview
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Overview
The Library Circulation Assistant is responsible for providing administrative and operational support at the library’s information desk. This position performs a full range of library duties including circulating and organizing materials, providing information and assistance to patrons, and serving as the first line of library communication for phone, virtual, and walk-in support.
Responsibilities
- Provides excellent customer service and assistance to internal and external patrons through walk-in, telephone and virtual support.
- Performs opening duties for the department; may occasionally perform closing duties.
- Provides general clerical support to the department; sorts and distributes mail, prepares a variety of reports, monitors and updates library reservation calendars.
- Performs library duties at the information desk including circulating materials, registering and maintaining accounts, answering patron questions, and shelving materials.
- Creates and rotates displays, flyers, and information promoting library services.
- Serves as the Interlibrary Loan (ILL) contact; processes requests, updates records; communicates with patrons and libraries regarding all ILL matters.
- Maintains accurate records of overdue materials, fines and fees; corresponds with patrons to resolve issues; flags delinquent user records in the College’s records management system.
- Conducts library tours to showcase library services and facilities.
- Processes library fines and fees; receipts money daily.
- Regularly records and submits desk and circulation statistics for the department.
- Maintains supply inventory and performs requisition requests to order supplies and other library materials.
- Participates in the coordination and completion of special projects and events in support of the library.
- Participates in appropriate committees and task forces as assigned.
- Performs other job-related duties and projects as assigned in support of the College’s mission, core values and goals.
Minimum Requirements
Associate's degree from a regionally accredited institution of higher learning.
One (1) year full-time professional work experience in customer service.
Preferred
Bachelor's degree in library/information science, liberal arts or related field from a regionally accredited institution of higher learning.
Academic library experience.
Knowledge
- Operational practices, services and resources in an academic library.
- Library best practices for instruction and student support.
- Intermediate knowledge of standard office procedures.
- Intermediate knowledge of record keeping, account management, and database records.
- Public relations and customer service practices.
Skills
- Proficient in database searching, information literacy, and basic research strategies.
- Proficient with library related programs, Microsoft Office, and digital technologies.
- Effective verbal, listening and written communications skills.
- Attention to detail and high level of accuracy.
- Works effectively in a team environment with a customer service focus.
Abilities
- Ability to record, compile, analyze and summarize data.
- Ability to analyze situations and exercise sound judgment in making decisions.
- Ability to display tact and poise at all times.
- Ability to prepare and maintain required reports and records.
- Ability to establish and maintain effective working relationships with those contacted in the course of work.
- Ability to handle confidential information with absolute discretion.
- Commitment to diversity, equity and inclusion; demonstrated ability to work effectively with a culturally diverse workforce, including those with different levels of academic preparation and varying physical and learning abilities, and socioeconomic levels.