Customer Service Representative II - Library (Library Assistant I...
City of Winter Haven, FL - August, CA, United States
Work at City of Winter Haven, FL
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Overview
Current Job Postings
All positions currently accepting applications are listed below. Applications can be completed online or in person at our Human Resources Office at 500 Third Street NW. Should you have any questions, please feel free to contact the Human Resources Team at 863-291-5650 or humanresources@mywinterhaven.com.Would you like to be notified when we post new jobs? Click the Notify Me button to choose which jobs you’d like to receive notifications for and how you’d like to be notified.
Customer Service Representative II - Library (Library Assistant II)
At the City of Winter Haven, we believe libraries are more than just places to borrow books —they are vibrant community hubs where knowledge, connection, and creativity come to life. We're looking for a passionate and service-oriented Library Assistant II to help us deliver outstanding service and resources to our diverse community.
- Job Title: Customer Service Representative II - Library (Library Assistant II)
- Category: Full-Time
- Application Closing Date: August 24, 2025, 5:00 p.m.
- Annual Step for Performance Pay Adjustments
- 12 Paid Holidays Per Year
- 12 Vacation Days Minimum, Earned Per Year
- 12 Sick Days Earned Per Year
- Medical, Dental, Vision, and Life Insurance Benefits
- 401(a) Retirement Plan and Social Security Coverage
- Education/Tuition Assistance Program; and Training and Development Opportunities
- Employee Assistance Program – to include Mental Health Assistance/Services
Provides advanced library support work involving standard library practices and procedures. Inputs and maintains Library records and Library card information. Performs support work in the circulation, reference, and youth departments. May assist in Children’s programming. Answers telephone and responds to general inquiries about Library operations, events, schedules, etc. Assists Library customers with the public computers, printers, faxing, and other technical help. Works on special projects and performs other duties as assigned.
Knowledge, Skills & Abilities:
- Knowledge of business English and arithmetic.
- Ability to readily learn library tasks; perform customer service and clerical duties; understand and follow oral and written instructions; and establish and maintain effective working relationships with Library guests and City employees.
- Graduation from an accredited high school or possession of an acceptable equivalency diploma.
- Some experience in general customer service or Library environments preferred.
- An equivalent combination of education and experience determined to be directly related to the foregoing specific requirements may be substituted.
Special Requirements:
- Absence of non-prescribed controlled substances in the applicant’s system as verified by a laboratory approved by the City of Winter Haven.
- MUST BE ABLE TO WORK A FLEXIBLE SCHEDULE INCLUDING EVENINGS AND WEEKENDS.
Physical / Environmental Factors:
- Must have the physical ability, strength, and flexibility to perform the essential job functions in the work environment.
- Reasonable accommodations will be made for otherwise qualified individuals with a disability.
AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER AND A DRUG-FREE WORKPLACE
Our Mission: Enriching lifestyle through exceptional service.
Category Full Time Status Open Posted August 8, 2025 3:00 PM Closing August 24, 2025 5:00 PM
Physical Address
500 Third Street NW
Winter Haven , FL 33881