Library Reference Assistant Job at Town of Hanover, NH in Hanover
Town of Hanover, NH - Hanover, NH, United States, 03755
Work at Town of Hanover, NH
Overview
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Overview
This position is responsible for assisting and providing information services to library patrons at the reference desk.
Responsibilities:
- Provides reference services to patrons by assisting them with finding requested information.
- Instructs patrons in the use of computer-based information systems and other reference sources, including the internet; assists patrons with using computers and printers.
- Assists patrons at the reference desk in person and by telephone and email; assists in locating information; provides readers' advisory services; instructs patrons in the use of computers and other electronic devices.
- Provides readers' advisory services to patrons; contributes to displays and book lists.
- Participates in collection development activities in areas as appropriate.
- Performs circulation duties as needed; checks items in and out; collects fines; issues library membership cards.
- Performs related duties.
Physical Demands/Work Environment:
Work is typically performed indoors, in a library setting, while sitting or standing at a desk or table and/or intermittently sitting, standing, walking, bending, crouching, or stooping. The incumbent occasionally lifts light and heavy objects (up to 50 lbs).
Minimum Requirements:
- Knowledge and level of competency typically associated with the completion of a degree in a course of study related to the occupational field.
- One to two years of relevant work experience.
Knowledge and Skills:
- Knowledge of Library Science.
- Knowledge of the library's public service commitment.
- Knowledge of the Dewey Decimal classification system.
- Advanced knowledge of reference resources and services, including computer-based systems.
- Knowledge of authors, genres, and the library collection.
- Knowledge of library policies and procedures.
- Knowledge of the library computer system.
- Knowledge of computers and job-related software programs.
- Knowledge of the community served by the library.
- Skill in the use of office and audiovisual equipment, including a scanner, copier, facsimile machine, and computer presentation projector.
- Skill in delivering effective, friendly, and respectful customer service to library patrons.
- Skill in oral and written communication.