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COORD-OPERATIONS - III/Content Specialist for Video Content Operations Contract America Networks is a leading sensor and networking solutions partner for companies in the Industrial, Manufacturing, and Waste management sectors. We design and manufacture sensors for storage tanks, water metering, energy metering, gas monitoring, and asset management. Our founders are experienced telecommunications engineers with over 200 years of combined experience in designing, optimizing, and performance engineering for large wireless carriers internationally. They identified the need to provide low power, cost-efficient sensors to collect data, create alerts, and predict actions. We integrate these sensors with low power, wide area (LPWA) networking technologies to help clients reduce recurring costs associated with IoT networks. We specialize in designing, deploying, optimizing, and supporting these networks. Whether off-the-shelf or custom solutions are needed, we develop tailored solutions and utilize the best cloud platforms to meet client needs, including options for private cloud deployment. Job Description – Content Specialist for Video Content Operations Overview & Description The Content Specialist is part of a 12-hour x 7-day content operations team responsible for end-to-end digital content ingestion to ensure media assets are received, assembled, and submitted timely to support our growing multi-screen Video-On-Demand (VOD) library. This role requires onsite work and involves regular interaction with content providers and internal teams. Key duties include troubleshooting, error resolution, and verifying content quality of experience (QOE). The role demands availability for colleagues and management to address questions as needed. Responsibilities • Manage incoming content deliveries from studios and providers • Verify completeness of content packages; coordinate with providers to obtain missing elements • Acquire metadata and artwork from studio sites, resize artwork, and enter metadata into packaging systems • Set up, operate, and test various video, audio, and metadata applications on hardware and software • Conduct quality control and troubleshooting for content and metadata • Identify, prioritize, and resolve technical and operational issues, documenting solutions • Use specialized tools to evaluate and diagnose content issues • Provide detailed and clear documentation • Perform visual QA of transcoded files before publication • Develop and maintain positive relationships with content providers, providing timely support • Collaborate with VOD traffic and other teams to track content propagation and provide feedback • Monitor content license start dates and ensure compliance • Package content for regional, nationwide, subscription, transactional, advertising, and sports programming • Participate in staff meetings, sharing project updates, errors, solutions, and goals • Follow existing content operations procedures • Contribute to customer reports Requirements • Bachelor's Degree or equivalent experience • 3-5 years in broadcast/digital media industry • Experience with post-production, file standards, and emerging tech • Ability to work under deadlines and manage priorities • Effective communication skills • Strong customer focus and attention to detail • Positive team-oriented attitude Desired Skills & Experience • Knowledge of CableLabs VOD standards • Experience with video ingest and publishing systems • Content programming experience • 5+ years in content management • Strong organizational skills • Self-starter capable of prioritizing and delivering results #J-18808-Ljbffr