Hctx is hiring: Library Technician I (Barbara Bush Branch Library...
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Overview
Library Technician I (Barbara Bush Branch Library)
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Position Description
This position is responsible for the end-to-end customer service experience by connecting customers with the information they seek. Perform circulation tasks and support innovative programs. Demonstrate knowledge on all library operations and deliver an exceptional customer service experience. Exemplify the high standards and expectations for the library system in its daily operations and services.
Duties and Responsibilities:
- Provide customer service and manage customer accounts using the integrated library system software in the library and during outreach events
- Assist patrons on computers, answer phones, and assist with requests for assistance
- Check in and deliver holds, returned items, and new items
- Pull expired holds, shelve returned and new items, run reports, and look for lost items on the shelves
- Provide basic reference service in the library and during outreach events
- Promote library services to the community
- Accurately enter data, handle sensitive customer information, and handle cash transactions
- Maintain and promote an engaging and attractive library collection
- Attend staff meetings, activities, and professional conferences and actively serve on committees
- Other duties as assigned
Requirements
Education:
- High School diploma or GED equivalency
Experience:
- One (1) year of verifiable Customer Service experience
Additional Information:
- Available and reliable transportation for work-related duties
- Documentary evidence of graduation from an accredited high school or successful completion of the General Educational Development Test (GED) must be readily available upon request
Knowledge, Skills and Abilities:
- Customer service principles promoting positive partnership and public relations
- Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Excellent communication skills (verbal and written)
- Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment
- Ability to work well with public and staff members
- Cash handling practices ensuring accountability and accuracy
- Work with various cultural and ethnic groups in a discreet and effective manner
- Proficient with Social Media (Facebook, Twitter, Instagram, etc.)
- Proficient with the Internet and Office 365
- Must use your personal mobile device for our Multifactor Authentication process
Preferences
Language:
- Bilingual (preferred)
General Information
Position Type and Typical Hours of Work:
- Part-time | Regular
- Typical shifts are Day, Evening, Nights, Weekends, etc.
Salary:
- $16.76 Per Hour
- Paid Biweekly
Work Environment:
- This job typically operates in a professional office environment.
- This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
- At times, work can be performed in an outdoor environment and possible exposure to inclement weather or various temperature changes.
- There could be exposure to dangerous or aggressive/adverse populations.
Physical Demands:
- Sitting for long periods; light physical activity that may include walking, standing, stooping, bending, reaching, lifting, and carrying. Ability to lift, carry, and exert up to 25 pounds. Occasionally lifts, carries, and exerts up to 40 pounds.
Reporting Relationships:
- Reports to Positions: Branch Manager, Assistant Branch Manager, or Library Technician Supervisor
- Supervises Positions: None
Work Location:
- Barbara Bush Branch Library–6817 Cypresswood Dr, Houston, TX 77379
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
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