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Audiovisual Technician Daytime page is loaded

Audiovisual Technician Daytime

Apply locations Main Campus (Washington, DC) time type Full time posted on Posted 2 Days Ago job requisition id R2322

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University

Department: Library Daytime Operations

Time Type: Full time

Work Modality: Full On Campus Presence

Union: SEIU Local 500 - Provost & Enrollment Division. This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division.

Job Description:

Summary:

The Audio-Visual Technician provides front-line technology support and services on-site or via phone or email for classes and events. This includes on-site troubleshooting, maintenance and repair of multimedia audiovisual equipment and systems in technology-enhanced classrooms and event spaces. This position also provides video streaming, webinars, videoconferencing, and lecture capture support for classes and events, including Zoom Rooms and other Hy-Flex systems.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Classroom Technology Support

   • Deliver, maintain, and operate multimedia audiovisual equipment and systems used to support a wide variety of instructional methods and techniques in classrooms.
   • Troubleshoot and resolve technical problems with AV equipment used in classrooms.
   • Deliver supplemental equipment for classes and assure that the equipment is set up properly.
   • Report all unresolved classroom problems to senior technicians and AV management team.
   • Provide input for the creation of departmental operating guidelines.

2. Live Event Support

   • Setup, test, operate, and calibrate audiovisual equipment for live and hybrid events.
   • Serve as primary technical support for early morning general and special events.
   • Provide solutions for presentation needs frequently in high-pressure situations.
   • Deliver supplemental equipment and ensure that the equipment is set up properly.

3. Equipment Maintenance and Repair

   • Participate in an ongoing program of maintenance and replacement for AV equipment.
   • Conduct bi-annual room equipment checks and perform necessary repairs.
   • Provide on-site troubleshooting, maintenance, and repair of audio-visual equipment.
   • Reprogram control systems as needed.
   • Carry out first line fault repairs and communicate with vendors when repairs cannot be resolved locally.

4. Support Hybrid, Hy-Flex and Zoom Room Systems for Classes and Events

   • Assist in operation of Hybrid, Hy-Flex and Zoom Room systems.
   • Setup and operate cameras and audio devices for hybrid classes and events.
   • Monitor streams to ensure quality and address any possible problems.
   • Advise customers on appropriate formats, equipment, or services for their event or class.
   • Direct and coordinate activities of part-time AV Technicians.

5. Training on Instructional Technology

   • Consult with stakeholders on their event and classroom support needs.
   • Train faculty, staff, and students in the use of classroom technologies.
   • Provide technical support for training of audio and video technicians.
   • Train part-time staff as assigned.

6. Other duties as assigned.

Competencies:

• Serving Customers
• Prioritizing and Organizing
• Championing Customer Needs
• Making Accurate Judgments and Decisions
• Displaying Creativity
• Acting Ethically and with Integrity
• Supporting a Diverse and Inclusive Community
• Ability to adapt to changing service needs
• Ability to solve problems effectively and collaboratively

Position Type/Expected Hours of Work:

• Full-Time
• Front-Line
• 35 hours per week
• This position is intended for an early morning/early afternoon shift.
• Non-Exempt

Salary Range: $24.04-$25.00 per hour.

Required Education and Experience:

• Associate's degree or equivalent.
• At least two years of college as well as a combination of in-depth training and experience in audio visual systems.
• Previous experience in AV classroom or event support in high pressure situations.
• Have or be able to obtain certifications: Extron’s AVA, ECS.
• 1-3 years of relevant experience.

Preferred Education and Experience:

• Bachelor's degree or equivalent.
• 3-5 years of relevant experience.
• At least 3 years’ experience in live sound reinforcement, audio production, and audiovisual support.

Benefits

AU offers a competitive benefits package including a 200% matching retirement plan and tuition benefits for full-time staff and their families.

Other Details

• Hiring offers for this position are contingent on successful completion of a background check.
• American University is an E-Verify employer.

Current American University Employees

American University current employees must apply through their employee Workday account.

Contact Us

For more information or assistance with the American University careers site, email

American University is an equal opportunity, affirmative action institution.