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Job Title: Service Writer

Department: Service

Reports To: Service Manager

FLSA Status: Non-Exempt

Position Purpose:

The individual in this position applies basic skills and procedures appropriate for the position within the assigned, functional area. Duties and tasks are varied but standardized. Works on assignments that are semi-routine in nature where the ability to recognize deviation from accepted practice is required.

Essential Job Functions:

Work Order Administration: Processing paperwork from In-Box daily including:

• Job Jackets, Notes, Invoices, Parts returns

Prepping work orders:

• Coding vendor invoices in a timely manner for the accounting department
• Keying vendor invoices into internal and external work orders
• Interpreting and entering mechanic notes daily for field jobs & shop.
• Summarize mechanic notes for customer invoice (cause, complaint, correction)
• Deduct parts returns from open work orders as submitted, to maintain accurate inventory.
• Code and submit expense reports for employee reimbursement. Post to work orders.
• Code and submit Wells Fargo receipts. Post to work orders.
• Obtain Purchase Orders for customer billing on jobs where one is required.
• Invoice work orders & mail to customers.

Other Service Administration:

• Issue customer credits when necessary.
• Other activities as directed by the Shop and Field Supervisors with any needs they have, parts transfers, etc.
• Deduct core credits when turned in (under $1000.00). If over that amount, deduct only after Volvo has evaluated.
• Maintain the WIP Report.
• Answer and direct incoming service-related phone calls to appropriate personal.
• Distribute service mail daily.
• Daily time uploads for field and shop technicians.

Education and/or Experience:

• High School diploma.
• 3+ years experience in the Heavy Equipment Industry.
• 3+ years technical Service Writing experience preferred.

Physical Demands:

• This position requires sitting, stooping, kneeling, pushing, climbing, moving, and reaching overhead and working overhead.
• Ability to lift up to 25 lbs. and work inside and outdoors in various climates and temperatures.

Work Environment:

• This position is exposed to work near moving mechanical parts, electrical systems, hazardous materials, fumes, airborne particles, and moderate noise levels. Appropriate PPE gear must be worn as required.

Computer Skills:

• To perform this job successfully, an individual must be proficient utilizing computers including Microsoft Windows, Microsoft Office Suite, Microsoft Internet Explorer and general laptop or desktop computer use.

Certificates, Licenses, Registrations:

• Must have a valid Drivers License to operate company vehicles.
• The selected candidate is subject to a pre-employment drug screen, background check including MVR and drug screen.