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SUMMARY:
The Communication Specialist executes comprehensive communication plans and a variety of communication-related projects and initiatives. This role serves all stakeholders as it deploys internal and external communication. This position is a valuable member of the marketing department and has a significant impact on information, consumption, engagement, reputation, and branding.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Manages and oversees internal Intranet (SharePoint-based) content, format, functionality, search tools, etc., as well as reporting of metrics.
• Plans, writes, and edits content for a variety of internal communications mediums, such as the credit union Intranet, emails, huddle boards, scripts, FAQs, forms, training material, procedures, newsletters, and more.
• Executes external communication, which may include quarterly member newsletters, statement messages, press releases, media advisories, advertorials, financial literacy documents, proposal requests, notices, blogs, vlogs, podcasts, and more.
• Serves as a key member of the Kindness Committee and ensures the story of credit union community involvement is told.
• Supports brand standards and works to ensure application across all channels of communication.
• Evaluates communication tools and makes recommendations for improvements.
• Partners with leaders across the organization to develop content, manage reputation, coordinate tactics, and ensure communication needs are met.
• Understands how communication creates value for the organization through its ability to craft the right messages for the right audiences to achieve the right outcomes. Understands credit union stakeholders appropriately in order to deliver timely and relevant messages.
• Participates in credit union committee and department meetings as needed and disseminates key points via internal communication channels or Intranet.
• Works with leadership to develop and disseminate important messages to team members.
• Assists with media and communication efforts during emergency situations as needed.
• Fosters positive corporate branding in all communication.

PERFORMANCE STANDARDS:
Understands the complexities of financial institution operations, products, and services. Exhibits exemplary communication skills such as writing, public speaking, and networking; and is comfortable in group settings.
The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the job.
Maximizes effective use of time; effectively prioritizes activities. Must be highly motivated, independent, creative with good follow-up skills, energetic, and be a self-starter.
Represents the credit union in a professional manner at all times. Builds and maintains a network of key contacts and effectively utilizes the network to help accomplish goals.

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform the essential functions of the job. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Must have a thorough understanding of financial institution operations, preferably through previous positions within a credit union or community bank.
• Exemplary composition and proofreading skills are a must.
• Strong attention to detail is a requirement.
• Must possess strong digital and information technology skills.
• Ability to effectively present information and respond to questions from large groups of individuals.
• Maintains the skills necessary to perform successfully in this position, including technical analysis, creativity, time management, organizational skills, and communication theory.

EDUCATION and/or EXPERIENCE:
Four-year college degree in communication or any related information science field and 3+ years practical experience in corporate communication at a financial institution; or equivalent combination of education and experience required.

LANGUAGE SKILLS:
Exemplary composition skills are required. Ability to read and comprehend instructions, correspondence, and memos. Ability to write correspondence. Above-average ability to effectively present information in one-on-one and small group situations.

MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to draw and interpret bar graphs.

REASONING ABILITY:
Ability to apply common sense understanding to conduct instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

OTHER SKILLS and ABILITIES:
Must be versed on financial institution operations, products, and services and be able to describe them in some detail. Must be aware of how a credit union operates, its policies regarding savings, lending, and checking account usage. Needs to have a level of knowledge and understanding sufficient to communicate effectively to both internal and external stakeholders.
The employee must be digitally and technologically proficient, able to manage credit union Intranet and other communication platforms. The employee must be able to perform basic core functions on the credit union's computer system. The employee will need to know how to operate a personal computer with such software functions as spreadsheet, word processing, and database management.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. The employee is frequently required to stand, walk, and sit.
The employee may occasionally lift and/or move up to 30 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.

Thank you for your interest in joining UT Federal Credit Union. As part of our commitment to ensuring a safe and secure work environment, all offers of employment at UT Federal Credit Union are contingent upon the successful completion of a comprehensive background check.

The background check may include, but is not limited to, checks of your criminal record, employment history, educational credentials, credit history, motor vehicle record, and references. You may be required to provide additional information and complete further documentation to facilitate these checks.

By proceeding with this application, you hereby authorize UT Federal Credit Union and its designated agents and representatives to conduct such investigations and request such information as is necessary to evaluate your suitability for employment.

In the event that information from a consumer report obtained about you from a consumer reporting agency is used in whole or in part in making an adverse decision with regard to employment, you will be provided with a copy of the consumer report and a description in writing of your rights under the law.

Should there be any discrepancies or disputes regarding the information obtained during the background check, or should you otherwise wish to discuss the report's contents with us, you will have an opportunity to discuss and/or dispute the content with us before a final employment decision is made.

All information received during the background check process will be treated with the utmost confidentiality and sensitivity, in accordance with the law. It will be used solely for the purpose of evaluating your potential employment at UT Federal Credit Union.

Please complete the application if you understand and agree to the above-mentioned conditions. In doing so, you acknowledge that you have carefully read and understand this Disclosure and Authorization and authorize UT Federal Credit Union to obtain and/or its agent to obtain and furnish to the Credit Union information related to your background to be used for employment purposes.