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Position Title: UI/UX Designer Job Description: Primary Responsibilities: Define customer experience-led vision and required capabilities Conduct business analysis through stakeholder interviews Design customer experience touchpoints Lead customer-centric strategy projects and pitches Create service roadmaps Interpret and communicate customer needs Develop Go To Market strategies Design Leadership: Analyze target user needs and task performance Apply UI/UX design principles Guide development of: Personas and archetypes User journeys/flows Task analysis Information architecture Plan and execute user research and usability testing Transform research into actionable recommendations Mandatory Skills: 5-8+ years experience in interface design solutions 5+ years proficiency in design software: Adobe Creative Suite (emphasis on XD) InVision 5+ years experience in user research and usability testing Excellent presentation and facilitation skills (groups of 5-30+ people) Strong design rationale communication abilities Expertise in Agile methodology Experience with iterative product design cycles Bachelor's degree Desired Skills: Proficiency with basic design tools (paper, slides) Software Engineering background or development practices knowledge Experience with: Multi-network design delivery Leading design/creative teams (3-7+ people) Translating research into design requirements Ability to communicate effectively with technical teams Experience delivering design projects across multiple networks